Lead Patient Liaison - Department Only

Summary * Best in Class Work Environment* 5x Modern Healthcare Best Places to work * America's Greatest Workplaces 2023 - Newsweek * Best Employers for New Grads 2023- Forbes * Greatest Workplace for Women 2023 - Newsweek * Benefits * Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits * Employer-provided mental health services for employees and eligible family members * Retirement with employer match * Tuition discounts and reimbursement available for continuing your education * Free and convenient parking * CoxHealth Fitness Center and Child Care discounts * Onsite delivery for CoxHealth Pharmacies and 1906 Employee StoreJob Summary*

The Patient Experience Lead - Grievance Management (Patient Liaison III) plays a crucial role in ensuring that patient concerns and grievances are addressed promptly, empathetically, and effectively within the healthcare organization. This position is responsible for managing the grievance process from initiation to resolution, collaborating with internal stakeholders to investigate complex complaints and grievances, and implementing strategies to prevent future issues. The specialist serves as a liaison between patients, families, healthcare providers, and regulatory agencies to uphold patient rights, improve patient satisfaction, and maintain compliance with regulatory standards. This role involves a combination of advanced patient advocacy responsibilities and acting-lead duties within the patient experience team. * Job Requirements * Education * Required:Bachelor's Degree or 8 years' related experience; additional coursework in healthcare administration or related field is a plus. * Experience * Required: Minimum of 5 years of experience in healthcare, with a focus on patient experience, grievance management, or patient advocacy * Skills * Advanced knowledge of patient rights, regulatory requirements, and healthcare ethics. * Strong leadership, team management, and interpersonal skills. * Excellent communication, negotiation, and conflict resolution abilities. * Analytical thinking and problem-solving capabilities. * Empathy, compassion, and a patient-centered approach. * Ability to work independently and collaboratively in a fast-paced environment. * Attention to detail, accuracy, and confidentiality in documentation. * Commitment to continuous learning and professional development. * Knowledge of healthcare data and data software tools, including RL Datix preferred. * Licensure/Certification/Registration* N/A