Coxhealth Springfield , MO 65802
Posted Yesterday
Summary
Best in Class Work Environment
5x Modern Healthcare Best Places to work
America's Greatest Workplaces 2023 - Newsweek
Best Employers for New Grads 2023- Forbes
Greatest Workplace for Women 2023 - Newsweek
Benefits
Robust, fully customizable benefits package including Medical/Vision/Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match
Tuition discounts and reimbursement available for continuing your education
Free and convenient parking
CoxHealth Fitness Center and Child Care discounts
Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary
The Patient Experience Lead - Grievance Management (Patient Liaison III) plays a crucial role in ensuring that patient concerns and grievances are addressed promptly, empathetically, and effectively within the healthcare organization. This position is responsible for managing the grievance process from initiation to resolution, collaborating with internal stakeholders to investigate complex complaints and grievances, and implementing strategies to prevent future issues. The specialist serves as a liaison between patients, families, healthcare providers, and regulatory agencies to uphold patient rights, improve patient satisfaction, and maintain compliance with regulatory standards. This role involves a combination of advanced patient advocacy responsibilities and acting-lead duties within the patient experience team.
Job Requirements
Education
Required: Bachelor's Degree or 8 years' related experience; additional coursework in healthcare administration or related field is a plus.
Experience
Required: Minimum of 5 years of experience in healthcare, with a focus on patient experience, grievance management, or patient advocacy
Skills
Advanced knowledge of patient rights, regulatory requirements, and healthcare ethics.
Strong leadership, team management, and interpersonal skills.
Excellent communication, negotiation, and conflict resolution abilities.
Analytical thinking and problem-solving capabilities.
Empathy, compassion, and a patient-centered approach.
Ability to work independently and collaboratively in a fast-paced environment.
Attention to detail, accuracy, and confidentiality in documentation.
Commitment to continuous learning and professional development.
Knowledge of healthcare data and data software tools, including RL Datix preferred.
Licensure/Certification/Registration
N/A
Coxhealth