Lead Patient Care Technician

Introduction

Do you want to join an organization that invests in you as a Lead Patient Care Technician? At Methodist Hospital Metropolitan, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Methodist Hospital Metropolitan, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Lead Patient Care Technician like you to be a part of our team.

Job Summary and Qualifications

The Lead Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the Lead PCT assists the nursing staff in providing patient care in accordance with the PCT's skills/training and the needs of the Department, and performs or assists with more advanced procedures based on one or more achieved specialty certifications. The Lead PCT complies with all hospital policies/procedures and observes the State Board of Nursing rules for licensed personnel. In addition, the Lead PCT assists with ongoing training and/or precepting of new and current employees as directed by the supervisor. The Lead PCT is responsible for ensuring new processes, equipment and other changes are communicated and/or taught to other PCTs.

Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics:

1.Education: None

2.Experience: 1+ years of experience

3.Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable).

4.Preferred: CNA Training Program; 2+ years of experience in an acute care setting

Minimum License, Certificates, or Registrations Required:

• Required: Basic Life Support (BLS) within 30 - days of hire

• Preferred: CNA certification with the state or Fundamentals of Nursing Course at accredited school

Essential Job Functions:

• Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities. Assists with discharges. Demonstrates proper body mechanics.

• Provides or assists with non-medicated support care, including non-sterile dressing changes, skin protection, application of heat or ice, and venous compression devices.

• Obtains or assists in the collection of specimens for diagnostic or waived tests. Ensures accuracy of all labels and timely transfer of specimen.

• Retrieves medication from pharmacy, storage room, or tube system and delivers to licensed staff member as instructed.

• Assists with patient preparation for surgery or other procedure.

• Orients patients/families/caregivers to room and hospital routine.

• Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed.

• Performs hourly rounding and responds promptly to call lights and patient requests. Strives to anticipate patient needs and resolve them proactively.

• Follows patient and employee safety/security policies and protocols, including hand hygiene, use of universal precautions, use of personal protective equipment, and adherence to isolation procedures.

• Prepares and maintains clean, hazard-free patient rooms. Empties trash and removes soiled linens.

• Assists with post-mortem care.

• Assists in the setup, removal, and cleaning of equipment. Identifies malfunctioning equipment and initiates repairs.

• Performs clerical work as needed, including assembling and maintain charts, filing, answering and transferring phones, and relaying messages.

• Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.

• Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.

• Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.

• Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.

• Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

• Assists in the hiring process by participating in the peer interview process.

• Develops orientation manual and assists with orientation of new personnel. Serves as a positive role model and resource for peers.

• Meets with new hire PCTs at hospital-wide orientation. Precepts all new PCTs to ensure unit expectations and standards are known and followed.

• Ensures new processes, equipment, policies/procedures, etc. are communicated to PCTs promptly.

• Leads by example as reflected in positive feedback from patients and staff.

• Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.

• Creates and implements a personal career development plan, reviewed regularly by supervisor and/or preceptor.

• Monitors unit and individual patient rooms to assess availability of supplies.

• Works with unit clerks that order supplies to maintain adequate inventory and help organize supply closet for efficiency.

• Utilizes charge system for supplies and equipment.

• Develops equipment tracking system and perform regular evaluations of equipment inventory for repair/replacement

Additional Job Functions:

• Supports the mission and vision of the Methodist Healthcare System. Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve its goals.

• Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.

• Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.

• Completes other duties as assigned

Methodist Excellence (ME) - How We Operate:

Methodist Healthcare has certain principles and values that guide our actions in everything we do. Whether we are providing service at the bedside, curbside or in a support services role, these are constants.

Values (I-CARE)

Integrity Always do the right thing when no one is looking that is consistent with our Mission and all of our Values.

Compassion We create healing experiences, we cure when we can; escort patients to death's door when we must, but always create healing experiences.

Accountability Acknowledging and assuming the responsibility for my actions and decisions for my role in helping MHS become exceptional.

Respect Treat others how we would want to be treated through a servant's heart.

Excellence Meeting the needs and exceeding expectations of our colleagues, our partners, and internal and external customers through continuous improvement.

Core Competency (our strength)

Building partnerships to serve our community.

Code of Conduct

Ethical and compliance expectation

Methodist Hospital Metropolitan houses 370 bed. We house the largest emergency room in downtown San Antonio. Our women's pavilion is the only freestanding, center city facility dedicated to the health of women and their newborn babies. We welcome nearly 3,000 newborns into the world each year. We are home to the Methodist Weight Loss Center. We have been designated an American Society for Metabolic Surgery Bariatric Surgery Center of Excellence.

Our hospital has been recognized by Modern Healthcare as a Best Place to Work in Healthcare. For the fifth consecutive year we are recognized as a Leader in LGBTQ Healthcare Equality by the Human Rights Campaign (HRC) Foundation. We are the first hospital in San Antonio to achieve Pathway to Excellence designation. Methodist Hospital Metropolitan has been recognized by Leapfrog for focus on safety and quality. We received a Grade A Hospital Safety Score for 8 consecutive rating periods. We are proud to be an Accredited Chest Pain Center by the American College of Cardiology and Primary Stroke Center by the Joint Commission. We were the premier Texas hospital to earn a Gold Seal of Approval for Sepsis Certification. Join our accredited team today.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Lead Patient Care Technician opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.