Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Patient Access Scheduler - 1.0 FTE (Internal Applicants Only)

Expired Job

St. Peter's Hospital Helena , MT 59624

Posted 2 months ago

JOB SUMMARY (overview of job): Under the leadership of the Patient Access Director, Manager, and Coordinators (Leadership), the Lead will assist in the day to day overseeing of the Patient Access Department. . Works closely with Patient Access Leadership in managing and implementing St. Peter's standards and policies; ensuring quality measures for scheduling and pre-registration accuracy are established and standards are met throughout the organization. . Assists Patient Access Leadership with maintenance, support, upgrades, and testing of Meditech Healthcare Information System as it relates to patient access functions.

Assists in ensuring the effective and timely communication regarding the hospital or clinic programs, initiatives, and goals. Assists in ensuring Scheduling and Pre-Registration staff processes meet or exceed internal and external customer expectations and patient satisfaction. Effectively and professionally communicates with all levels of leadership and staff; acts as a liaison between administration, staff, patients and other medical group practices.

Assists Schedulers or Pre-Registration staff with difficult customers/situations and effectively handles service issues. Acts as a resource for scheduling or pre-registration questions. Fosters collaborative efforts between Scheduling and/or Pre-Registration personnel to promote teamwork and competency in the , scheduling and switchboard processes.

Assists Patient Access Leadership with timely completion of administrative and office management duties. May schedule employees for their shifts and making certain shifts are covered for sick or vacation time. Maintains other management reports as requested.

Monitors the scheduling or pre-registration processes to ensure consistent and efficient workflow. May provide input and feedback to the Director or Manager for individual staff evaluation and competency processes. May work varied shifts, week ends, and holidays in order to effectively lead staff. Performs registration, reception and scheduling duties as needed on a limited basis.

KNOWLEDGE/EXPERIENCE: Demonstrated strength in professional and interpersonal communication skills(written, verbal, and electronic). Knowledge of computer programs:

Lotus, Microsoft Word, Excel. Possess advanced knowledge of the complex functions of word processing, spelling, grammar, punctuation, spreadsheets for data analysis, and basic correspondence. Meditech or other HCIS is strongly preferred.

EDUCATION: High School graduation or GED preferred with at least 1 year progressively responsible experience in a healthcare patient registration setting.

Some college or Associates degree is preferred. Completes all mandatory review/education as required and assigned.


Aptitudes: *Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.

*Ability to work independently with minimal direction, manage multiple tasks, perform detailed assignments, and manage and disseminate information with accuracy.

*Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.

*Ability to facilitate effective problem solving, confrontation, and negotiation with a diverse group of staff and customers.

*Open to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.

*Knowledge of organizational systems, the ability to identify system problems and issues independently, and skills to develop action plans to address these in collaboration with director.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Specialist/Scheduler 10 FTE

St. Peter's Hospital

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 JOB SUMMARY: The role of an Access Specialist is to assist in providing seamless, patient-oriented and timely access to services provided at the hospital and/or clinic. This position requires excellent customer service skills, both written and oral, which involves ability to communicate effectively in person or over the phone. The Specialist frequently provides the first impression of the organization and must ensure optimum internal and external customer satisfaction while obtaining demographic and payment information for accurate reimbursement. The Specialist answers incoming calls, collects insurance copays where applicable, reviews daily schedules for accuracy, while working directly with patients, staff and physicians. This position is responsible for the registration information for the patient visit, obtaining patient demographic and third party information with a high degree of accuracy. This position also requires knowledge of insurance benefits, referrals and authorizations, and scheduling. Assist with other general office duties when needed. Working directly with patients, physician offices, technicians, nurses, and therapists to obtain all information necessary to accurately schedule appointments at St. Peter's Medical Group. Uses electronic healthcare information system to accurately record information related to the patient's scheduled appointments and/or follow up appointments. Provides patients with basic instructions such as preparation for visit, directions, arrival times, information to bring to visit, expectations for payment, and other key information to ensure patient's success. Uses/schedules in healthcare information system scheduling templates as designed. Provides information and answers patient questions. Functions as a liaison for the department to ensure open and effective communication between the hospital, clinics and its patients to ensure that patients can be scheduled in a timely manner. The Specialist is responsible for maintaining knowledge of Joint Commission, Patient Rights and Responsibilities, Consent for Treatment, HIPAA, Payors, and departmental/System policies and procedures and must be able to explain these to patients and their family members. KNOWLEDGE/EXPERIENCE: High school graduate or GED required. 1-2 years of Hospital admissions or physicians office experience preferred or 1 plus years professional work experience required. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with St. Peters Hospital and St. Peters Medical Group and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Knowledge of health care insurance and managed care preferred. Medical terminology preferred. EDUCATION: High school education or GED preferred. High School diploma preferred. Experience in a hospital or clinic setting preferred. LICENSE/CERTIFICATION/REGISTRY: None. Aptitudes: * Demonstrated ability to communicate in a professional and courteous manner with customer. *Demonstrated ability to effectively completed assigned work while experiencing multiple interruptions. *Demonstrated ability to manage complex and multiple tasks within assigned time period. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy. St. Peter's Hospital Helena MT

Lead Patient Access Scheduler - 1.0 FTE (Internal Applicants Only)

Expired Job

St. Peter's Hospital