To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
High level working knowledge of all
Software, programs and equipment, including PCs
Knowledge of function and relationshipswithin a hospital environment preferred
Advance Customer service skills andexperience
Ability to work in a fast pacedenvironment
Ability to receive and express detailedinformation through oral and written communications
Course in Medical Terminology required
Advanced Understanding of Third PartyPayor requirements preferred
Advanced Understanding of Compliancestandards preferred
Advanced Patient Liability Collectionperformance and high achievement in productivity
Must be crossed trained in all PatientAccess service areas
Uses proper negotiation techniques toprofessionally collect money owed by our Patients/Guarantors
Builds and maintains collaborativerelationships with both internal and external Clients that lead to moreeffective communication and a higher level of productivity and accuracy
Identifies opportunities to improvepatient relations and shorten the time it takes to handle registrationprocesses
Include minimumeducation, technical training, and/or experience preferred to perform the job.
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Must be able to sit at computer terminalfor extended periods of time
Occasionally lift/carry items weighingup to 25 lbs.
Frequent prolonged standing, sitting,and walking
Occasionally push a wheelchair to assistpatients with mobility problems.
The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Can work in patient care locations whichinclude potential exposure to life-threatening patient conditions.
Must be available to work hours and daysas needed based on departmental/system demands.
Must be available for on-call schedulingsupport when required.
Resolves Physician's office and Patientissues. May experience extreme patientvolumes and uncooperative Patients.
Tenet Healthcare Corporation