Lead Patient Access Rep At East Cooper MC In Mt. Pleasant, SC

Tenet Healthcare Corporation Mount Pleasant , SC 29466

Posted 1 week ago

KNOWLEDGE, SKILLS,ABILITIES

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.

  • Minimum typing skills of 35 wpm

  • High level working knowledge of all

Software, programs and equipment, including PCs

  • Knowledge of function and relationshipswithin a hospital environment preferred

  • Advance Customer service skills andexperience

  • Ability to work in a fast pacedenvironment

  • Ability to receive and express detailedinformation through oral and written communications

  • Course in Medical Terminology required

  • Advanced Understanding of Third PartyPayor requirements preferred

  • Advanced Understanding of Compliancestandards preferred

  • Advanced Patient Liability Collectionperformance and high achievement in productivity

  • Must be crossed trained in all PatientAccess service areas

  • Uses proper negotiation techniques toprofessionally collect money owed by our Patients/Guarantors

  • Builds and maintains collaborativerelationships with both internal and external Clients that lead to moreeffective communication and a higher level of productivity and accuracy

  • Identifies opportunities to improvepatient relations and shorten the time it takes to handle registrationprocesses

EDUCATION /EXPERIENCE

Include minimumeducation, technical training, and/or experience preferred to perform the job.

  • High School Diploma or GED required
  • 2-4-year college degree in Business,Accounting, Medical Administration or related area preferred
  • 2 4 years of experience in medicalfacility, health insurance, or related area
  • 3 5 years of experience in PatientAccess preferred
  • 1 2 years in supervisory or lead rolepreferred

PHYSICAL DEMANDS

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Must be able to sit at computer terminalfor extended periods of time

  • Occasionally lift/carry items weighingup to 25 lbs.

  • Frequent prolonged standing, sitting,and walking

  • Occasionally push a wheelchair to assistpatients with mobility problems.

WORK ENVIRONMENT

The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Hospital administration

  • Can work in patient care locations whichinclude potential exposure to life-threatening patient conditions.

OTHER

  • Must be available to work hours and daysas needed based on departmental/system demands.

  • Must be available for on-call schedulingsupport when required.

  • Resolves Physician's office and Patientissues. May experience extreme patientvolumes and uncooperative Patients.

Patient Access


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VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Minimum typing skills of 35 wpm * Demonstrated working knowledge of PC/CRT/printer * Knowledge of function and relationships within a hospital environment preferred * Customer service skills and experience * Ability to work in a fast paced environment * Ability to receive and express detailed information through oral and written communications * Course in Medical Terminology required * Understanding of Third Party Payor requirements preferred * Understanding of Compliance standards preferred * Must be able to perform essential job duties in at least two Patient Access service areas including ED. * Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors. * Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy. * Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. * High School Diploma or GED required * 0 – 1 year in a Customer Service role. * 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred * Some college coursework is preferred PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to sit at computer terminal for extended periods of time * Occasionally lift/carry items weighing up to 25 lbs. * Frequent prolonged standing, sitting, and walking * Occasionally push a wheelchair to assist patients with mobility problems. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Hospital administration * Can work in patient care locations which include potential exposure to life-threatening patient conditions. OTHER * Must be available to work hours and days as needed based on departmental/system demands. * Resolves Physician's office and Patient issues. May experience extreme patient volumes and uncooperative Patients. Patient Access Tenet Healthcare Corporation Mount Pleasant SC

Lead Patient Access Rep At East Cooper MC In Mt. Pleasant, SC

Tenet Healthcare Corporation