Lead Operator - Mobile, AL
Mobile , AL 36601
Posted 5 months ago
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Slingshot is the best-in-class national AT&T partner that delivers unmatched home and business entertainment solutions to residents of over a thousand apartment complexes spanning our 24 markets across the nation.
The Lead Operator works within the Mobile, AL HQ office with financial, operations, and sales staff and other functional groups as required to ensure orders are transacted accurately, in a timely manner, comply with order processing guidelines, contractual and financial compliance.
- Lead assignments/transfers
- Expedites - Making sure they have the soonest install date through a few different systems
- Handle Lead Issues - existing, wrong numbers, etc.
- New Hire Prep- training books, codes, desk area
- Handle basic tech issues
- Track daily calls
- Track leads assigned
- Order office supplies
- Bullpen audit
- Strong data entry/office administration and customer support acumen
- Strong organizational skills
- An aptitude to understand process, and work within specified guidelines while looking for ways to improve processes
- An inherent fortitude to remedy and troubleshoots in order to ensure customer satisfaction
- Technologically savvy - must be comfortable with advanced computer usage - specifically competence in Windows programs and a fundamental competency to navigate web-based processing systems
- The interpersonal skills to work within a customer-focused team-driven culture
What's in it for you?
- We provide weekly team meetings and access to a full internal support team
- Opportunities to improve your strengths and minimize lesser strengths
- Potential for growth departmentally
- Company offers Health and Dental Insurance after 90 days of employment
- Our company is staffed with really cool people: Check us out www.slingshotlife.com
Pay: $10.00 per hour
Hours: M-F 11:00AM - 8:00PM and some Saturdays from 9:00AM - 6:00PM
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.