Lead Operations Implementation Specialist (Hybrid Within Commuting Distance)

Job Description

PRIMARY PURPOSE:

Under the general direction of the Manager, provides implementation expertise to ensure operational preparedness and readiness for System Operations. Leads and facilitates change initiatives and projects that impact System Operators.

Responsibilities may include requirements review and analysis, user interface design feedback and review, user acceptance criteria and testing, procedure development, review and maintenance, and training development and delivery. Leads cross functional teams to drive process improvement activities for operational readiness. Provides guidance and mentoring to less experienced staff as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Represents the department and leads a wide variety of the most complex change initiatives that impact Operations, including PMO related projects, transmission/generation changes, standards changes or business process changes. Applies subject matter expertise of System Operations to assess impacts on process, job tasks, procedures, technology systems, and the ISO's ability to meet reliability and tariff requirements. Oversees and facilitates development and review of user requirements, user-interface mock up and design, and user-acceptance testing.

• Drives operational procedure development to ensure System Operations usability and compliance with regulatory requirements. Ensures periodic procedure review processes and works with the appropriate content owners and end users.
  
  Responsible for tracking changes and approvals as well as ensuring information on the internal operating procedures web site and databases are updated accurately and timely. Develops new procedures and incorporates them into the standard maintenance process. Provides input and expertise on more complex procedures outside of responsible area as required.

• Leads development and delivery of training to real-time operations personnel based on assigned projects and areas of expertise. Ensures training complies with reliability and tariff standards. Follows the Systematic Approach to Training (SAT) methodology and ensures compliance with the ADDIE process.

• Responsible for leading department and cross functional process improvement activities. Acts as a champion for improvement and change for operational readiness and works closely with cross functional teams to ensure efficiency and continuous improvement.

• Provides guidance, sets daily work assignment priorities for staff as needed. Identifies staffing needs and mentors, coaches and trains staff to optimize the team.
  
  Provides feedback to management regarding staff performance in support of the performance evaluation process. May participate in department hiring activities such as interviewing and providing feedback on candidates' technical qualifications.

• May function as a Department Manager and is accountable to Manager for actions taken in Manager's absence. May be granted additional supervisory authority based on department needs and/or consistent with departmental succession planning