Lead Office Manager

Overview OPC is rapidly expanding across the Kentucky, Southern Indiana and Cincinnati service area! If you're looking for competitive wages in a successful team work environment, we have amazing growth opportunities with full-time employment all year round!

    Established in 1972, OPC Pest Services has grown to be the leader in pest services and solutions in the Louisville, Kentucky area. We now proudly service properties across Kentucky, Southern Indiana, Indianapolis, Cincinnati, Northern Illinois and Chicago. If you aspire to become our next Office Manager this job opportunity is ready for you!

We Offer…  Comprehensive benefits package including low cost medical, dental, vision insurances, free $15,000 term life insurance policy and employer-provided short term disability policy;  Rollins Corporation Employee 401(k) plan with company match, Rollins employee stock purchase plan;  A generous PTO (paid time off) program that increases with years of service, and six paid holidays;  Continuous training and education through our in-house training sessions as well as outside seminars; Rollins Corporation Employee Discount Program through Perkspot;  An energetic and diverse staff that appreciate each other and the communities that we serve. Responsibilities Our mission is to help protect our customers' health and property by providing valuable, high quality solutions delivered by passionate professionals. We have built our reputation on our company's belief of putting the customer experience first and the Lead Office Manager is key to delivering on this purpose.

    The Lead Officer Manager oversees organization and coordination of administrative operations and procedures to ensure overall effectiveness and efficiency of the branch. Manages administrative staff functions, works closely with customer service representatives and service staff, supervises work of a wide variety of administrative functions and serves as lead in pest management software modules. You will... Implement, manage and maintain record keeping and purchasing in accordance with established policies and procedures.

Maintain inventory of office supplies and equipment. Manage office equipment, maintenance and service contracts. Administer facility maintenance contracts including cleaning and security.

Closely monitors technician schedules to ensure efficiency in routing. Monitors productivity of customer service/sales representatives and generates reports. Reviews Podium and Listen 360 monitoring software to monitor the customer experience and identify learning opportunities.

Answers questions and recommends corrective services to address customer complaints. Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. Prepares work routing schedules and expedites workflow.

Studies and standardizes procedures to improve efficiency of staff. Maintains harmony among workers and assist Branch Manager/Service Managers in addressing grievances. Answers customer phone calls due to call volume.

Responsible for continuing sales growth. Takes escalated calls from customers. Reviews service tickets, contracts and technicians daily work for accuracy. …And serve as a key member of the branch team!

  Our Core Values  Be a P.E.S.T.  Professional . . . Do your best to be the best  Ethical . . . Do the right thing  Selfless . . . Do more for others  Teamwork . . . Do it for you, me & OPC  Join OUR High Quality Pest Control Team!   Qualifications Minimum High School diploma/GED 5 years' progressive office management experience 1 year call center or direct customer relations experience preferred Highly proficient in MS Office suite programs Must be able to successfully pass criminal history background check, and drug screen.

     Physical Demands / Working Environment:

  This is primarily a sedentary job. Candidate can expect to utilize multiple computer monitors for the duration of the workday.

Work is performed in an office environment.

Candidate must be able to work onsite daily in our office located in Louisville, Kentucky.     Apply today to become a P.E.S.T. with OPC!     OPC Pest Services is a proud Equal Opportunity / Veterans / Individuals with Disabilities  Employer.

Minimum High School diploma/GED 5 years' progressive office management experience 1 year call center or direct customer relations experience preferred Highly proficient in MS Office suite programs Must be able to successfully pass criminal history background check, and drug screen.

     Physical Demands / Working Environment:

  This is primarily a sedentary job. Candidate can expect to utilize multiple computer monitors for the duration of the workday.

Work is performed in an office environment.

Candidate must be able to work onsite daily in our office located in Louisville, Kentucky.     Apply today to become a P.E.S.T. with OPC!     OPC Pest Services is a proud Equal Opportunity / Veterans / Individuals with Disabilities  Employer.

Our mission is to help protect our customers' health and property by providing valuable, high quality solutions delivered by passionate professionals. We have built our reputation on our company's belief of putting the customer experience first and the Lead Office Manager is key to delivering on this purpose.

    The Lead Officer Manager oversees organization and coordination of administrative operations and procedures to ensure overall effectiveness and efficiency of the branch. Manages administrative staff functions, works closely with customer service representatives and service staff, supervises work of a wide variety of administrative functions and serves as lead in pest management software modules. You will... Implement, manage and maintain record keeping and purchasing in accordance with established policies and procedures.

Maintain inventory of office supplies and equipment. Manage office equipment, maintenance and service contracts. Administer facility maintenance contracts including cleaning and security.

Closely monitors technician schedules to ensure efficiency in routing. Monitors productivity of customer service/sales representatives and generates reports. Reviews Podium and Listen 360 monitoring software to monitor the customer experience and identify learning opportunities.

Answers questions and recommends corrective services to address customer complaints. Provides communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. Prepares work routing schedules and expedites workflow.

Studies and standardizes procedures to improve efficiency of staff. Maintains harmony among workers and assist Branch Manager/Service Managers in addressing grievances. Answers customer phone calls due to call volume.

Responsible for continuing sales growth. Takes escalated calls from customers. Reviews service tickets, contracts and technicians daily work for accuracy. …And serve as a key member of the branch team!

  Our Core Values  Be a P.E.S.T.  Professional . . . Do your best to be the best  Ethical . . . Do the right thing  Selfless . . . Do more for others  Teamwork . . . Do it for you, me & OPC  Join OUR High Quality Pest Control Team!