Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Of Service - Trumbull Shopping Park #59

Expired Job

Forever 21 Trumbull , CT 06611

Posted 3 months ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Lead of Service

Department: Remote Store Operations

Reports to: Co-Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: Trumbull, CT

Department Summary:
Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!

Job Purpose:

The Lead of Service will support the ongoing success of all operational functions within the store which includes all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage. By overseeing each of these functions, the Lead of Service will drive sales and productivity by promoting our products and producing the highest quality shopping experience for our customers.

Deliverables:

  • Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual execution

  • Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment

  • Lead the overall store earnings by driving top line sales while managing controllable contribution

  • Drive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers

  • Ensure service, merchandising, and operational standards are met through company-defined practices and processes

  • Execute the store's markdowns, signage, marketing, and damage or defective processes

  • Understand and utilize reports to direct markdowns, signage, and marketing tasks

  • Work in partnership with the Co-Manager, and/or Store Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracy

  • Maximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandise

  • Assist with the development and training of the store's pricing team, which includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the team

Knowledge, Skills, and Qualifications:

  • Must be at least 18 years old with a high school diploma or equivalent. College degree and/or relevant retail work experience preferred.

  • Must have at least 1 year of retail experience. Prior supervisory or management experience preferred.

  • Must be skilled in coaching and training, sales generation, strategic, planning, and customer service

  • Must have superior communication, organizational and time management skills

  • Must be able to develop and train others, including delegating tasks and following-up

  • Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals

  • Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts

At Forever 21, style isn't dictated

It's inspired. Forever 21 is the leading fashion retailer of the latest trends and the season's hottest styles at can't-resist-prices. U.S. and international locations stay true to the fast-fashion destination's iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.

Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We're always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless.

Be part of something epic. Be part of Forever 21. Apply today!


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Lead Trumbull Shopping Park Full Time

Children's Place

Posted 4 weeks ago

VIEW JOBS 10/21/2018 12:00:00 AM 2019-01-19T00:00 Location: Trumbull, ConnecticutJob Summary:The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Responsibilities: Key Accountabilities: * Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations * Partners with Store Manager to address an performance concerns with associates * Support and participate in all company training and development initiatives * Foster a positive work environment and provides direct, objective feedback in a timely manner * Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process * Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers * Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand * Represent the company in a professional and positive manner * Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives * Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll * Process payroll weekly * Modify schedule based on business climate * Help maintain a clean, organized, and efficient stockroom, adhering to set policies * Ensure Environment (CRE) Standards & Safety requirements are being met Education and Experience: * High school diploma or equivalent * 1-3 years previous retail experience * Must be at least 18 years of ag Skills and Behaviors: * Excellent customer engagement * Must be detail oriented * Ability to prioritize tasks * Ability to work in team environment * Ability to give and receive performance-based feedback * Must embrace self-development * Must be an effective communicator * Must be adaptable and flexible to changing priorities * Excellent time management, planning, and organization skills * Proficient in Microsoft Office * Ability to adapt to and learn internal applications * Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company * Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs Children's Place Trumbull CT

Lead Of Service - Trumbull Shopping Park #59

Expired Job

Forever 21