Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Lead Of Service - Park City Center - #322

Expired Job

Forever 21 Lancaster , PA 17622

Posted 1 week ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Lead of Service

Department: Remote Store Operations

Reports to: Co-Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: Lancaster, PA

Department Summary:
Forever 21 is seeking an analytical, energetic, and passionate team leader to add to our dynamic Retail Operations team!

Job Purpose:

The Lead of Service will support the ongoing success of all operational functions within the store which includes all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage. By overseeing each of these functions, the Lead of Service will drive sales and productivity by promoting our products and producing the highest quality shopping experience for our customers.

Deliverables:

  • Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual execution

  • Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment

  • Lead the overall store earnings by driving top line sales while managing controllable contribution

  • Drive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in-store experience for both our store team and customers

  • Ensure service, merchandising, and operational standards are met through company-defined practices and processes

  • Execute the store's markdowns, signage, marketing, and damage or defective processes

  • Understand and utilize reports to direct markdowns, signage, and marketing tasks

  • Work in partnership with the Co-Manager, and/or Store Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracy

  • Maximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandise

  • Assist with the development and training of the store's pricing team, which includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the team

Knowledge, Skills, and Qualifications:

  • Must be at least 18 years old with a high school diploma or equivalent. College degree and/or relevant retail work experience preferred.

  • Must have at least 1 year of retail experience. Prior supervisory or management experience preferred.

  • Must be skilled in coaching and training, sales generation, strategic, planning, and customer service

  • Must have superior communication, organizational and time management skills

  • Must be able to develop and train others, including delegating tasks and following-up

  • Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals

  • Must be available to work a flexible schedule to meet the needs of the business, which may include closing and weekend shifts

At Forever 21, style isn't dictated

It's inspired. Forever 21 is the leading fashion retailer of the latest trends and the season's hottest styles at can't-resist-prices. U.S. and international locations stay true to the fast-fashion destination's iconic store aesthetic giving fashion fans all over the globe the unforgettable shopping experience that is the one and only Forever 21.

Joining the Forever 21 family means joining an incredible team of talented, passionate and innovative people who work together to bring fashion to everyone, everywhere. We're always on the lookout for talented individuals eager to thrive in our fast-paced, dynamic environment filled with vast opportunities for career growth and development. This is a place where your ideas become actualized, creativity is encouraged and the possibilities are endless.

Be part of something epic. Be part of Forever 21. Apply today!


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Assistant Manager Aeropostale Park City Center AeroStores Lancaster PA

Aeropostale, Inc.

Posted 3 weeks ago

VIEW JOBS 8/30/2018 12:00:00 AM 2018-11-28T00:00 Role of the Assistant Manager As an Assistant Manager, you will support the General Manager/Store Manager to build a Team that delivers results through providing an amazing customer experience. You also share the responsibility to execute all Store Operations and maintain a visually appealing store. You create a positive environment that develops and engages your Managers, Associates and Customers every day. You love being part of a Winning Team and you bring your energy to work every day. Who you are: * Ambitious and passionate. * Engaging personality who attracts great talent. * Demonstrates a competitive spirit and desire to win. * Team player with an entrepreneurial spirit. * Thrives in a fast-paced environment. * Able to adapt to change and take on more responsibilities. * Self motivated. * Stylish with a love of fashion. What you'll do: * Work together with the GM/SM to set store goals. * Motivate associates to perform at a high level by creating a fun, challenging and rewarding culture. * Create an amazing customer experience and continually provide feedback to associates on the sales floor. * Communicate clear expectations and hold the store associates accountable to achieving results. * Ensure store standards for merchandising and operations are met consistently. * Be a role model for our values of Respect, Integrity, Teamwork and Compassion. What you'll need: * Consistent record of results. * A positive attitude and lots of energy. * A passion for people – both customers and your team. * Ability to do multiple things at the same time. * Strong merchandising skills and an eye for visual details. * Initiative to continue self development. * Flexible availability to meet the needs of the business. Where you come from: * 9+ months as Assistant Manager in similar volume, apparel business with 2+ years of supervisory experience or college degree. We offer a competitive salary and a comprehensive benefit package that includes outstanding bonus potential, a casual work environment, a generous merchandise discount and realistic growth potential. Aéropostale is an equal opportunity employer, M/F. Aeropostale, Inc. Lancaster PA

Lead Of Service - Park City Center - #322

Expired Job

Forever 21