Lead Of Service - Great Lakes Mall Ret-906

Forever 21 Mentor , OH 44060

Posted 3 months ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Lead of Service

Department: Remote-Store Operations

Reports to: Co-Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: 7850 Mentor Avenue, Suite #806B, Mentor, OH 44060

Job Purpose:

The Lead of Service will support the ongoing success of all operational functions within the store which includes all aspects of the customer service experience, cash handling, markdown compliance, product pricing, and signage. By overseeing each of these functions, the Lead of Service will drive sales and productivity by promoting our products and producing the highest quality shopping experience for our customers.


  • Actively participate in-store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service, operational, and visual execution

  • Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment

  • Lead the overall store earnings by driving top line sales while managing controllable contribution

  • Drive results through creating short-term plans and long-term strategies, processes, and events that ensure a positive in store experience for both our store team and customers

  • Ensure service, merchandising, and operational standards are met through company-defined practices and processes

  • Execute the store's markdowns, signage, marketing, and damage or defective processes

  • Understand and utilize reports to direct markdowns, signage, and marketing tasks

  • Work in partnership with the Co-Manager, and/or Store Manager, to ensure merchandise moves meet company visual presentation guidelines and pricing accuracy

  • Maximize gross margin by partnering with the merchandising team to ensure proper flexing and maintenance of clearance merchandise

  • Assist with the development and training of the store's pricing team, which includes providing feedback to store leadership, quarterly check-ins, individual development plans, and annual performance reviews for the team

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Lead Of Service - Great Lakes Mall Ret-906

Forever 21