Lead Network Support Engineer

About the job

Job Title: Lead Network Support Engineer

Status: Full time

• 40 hours/week

Department: Operations, Networking

Reports to: Technical Operations Manager

Employment Status: Exempt/Fulltime

Job Level: Individual Contributor

Primary Location: Irving, TX

Company Overview:

Applied Digital (APLD) is a leading operator of next-generation digital infrastructure in the United States, specializing in High-Performance Computing (HPC) and Artificial Intelligence (AI) solutions. Our company is dedicated to excellence and innovation, providing Blockchain colocation services, HPC datacenter colocation services, and GPU cloud services (under Sai Computing). We are currently seeking a talented Network Support Engineer to join our team and contribute to our mission of delivering cutting-edge network solutions.

Job Description:

As a Lead Network Support Engineer at Applied Digital, you will play a crucial role in maintaining and supporting our network infrastructure. You will work closely with our network engineers, architects, and leaders to ensure the reliability, security, and efficiency of our network systems. This position offers a hybrid work model based out of our Irving office, providing you with both flexibility and the opportunity for hands-on engagement.

Key Responsibilities:

• Provide technical support and troubleshooting for network-related issues reported by end-users.

• Monitor network performance and respond to alerts or incidents in a timely manner.

• Assist in the installation, configuration, and maintenance of network hardware and software.

• Collaborate with network engineers to implement network changes and upgrades.

• Document network configurations, procedures, and troubleshooting steps.

• Assist in the implementation of network security measures and compliance with industry standards.

• Perform regular network audits and recommend improvements to enhance performance and reliability.

• Maintain inventory of network equipment and spare parts.

• Engage in continuous improvement discussions & planning.

Basic Qualifications:

• 7+ years of experience in a network support or similar role.

• Proficiency in network troubleshooting methodologies and tools.

• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing protocols.

• Experience with network hardware installation, configuration, and maintenance.

• Strong communication and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

• High school diploma or equivalent.

Preferred Qualifications:

• Bachelor's degree in Networking, Information Technology, or related field.

• Relevant certifications such as CompTIA Network+, CCNA, or equivalent.

• Experience with network monitoring and management tools.

• Knowledge of cybersecurity principles and best practices.

• Experience with scripting languages (e.g., Python, Bash) for automation tasks.

• Fortinet experience/certification.

What We Offer:

• Competitive salary and benefits package.

• Hybrid work model based out of our Irving office.

• Opportunities for professional growth and development.

• Dynamic and collaborative work environment.

• Exposure to cutting-edge technologies in the HPC and AI industries.

Note:

Applied Digital is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We strive to create an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Our commitment to diversity extends to our hiring practices, and we encourage candidates of all backgrounds to apply. We are also committed to ensuring accessibility for all individuals, and reasonable accommodations will be provided upon request for candidates with disabilities. Additionally, we actively engage with the communities we partner with to create positive experiences.

Hybrid policy

• The Company agrees that the Employee may work from home provided employee is in good standing, has a continuous secured internet connection, necessary equipment, is accessible by MS teams, phone, fax and email during business hours. The exact schedule of office days can be discussed with the Hiring Manager (VP of Security)