Lead - Natick Mall

The Gap Natick , MA 01760

Posted 2 months ago

As a Lead, you're responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you'll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.

  • Promote customer loyalty by educating customers about our loyalty programs.

  • Serve as a role model to achieve priorities in store with the customer as the primary focus.

  • Seek out and engage with customers to drive sales and service using suggestive selling.

  • Enhance customer experience by using all omni channel offerings.

  • Take action based upon direction from the Service Leader and collaborate effectively with employees.

  • Support Service Leader duties during non-peak hours.

  • Build and share expertise in an assigned specialized functional area.

  • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.

  • Be accountable to personal goals which contribute to overall store goals and results.

  • A current or previous retail employee with 6 or more months of experience.

  • A good communicator with the ability to effectively interact with customers and your team to meet goals.

  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

  • Able to demonstrate interest and initiative to develop skills and improve capabilities.

  • Passionate about retail and thrive in a fast-paced environment.

  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

  • Able to utilize retail technology.

  • Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

  • Ability to travel as required

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Barista Natick Mall

Nordstrom

Posted 2 days ago

VIEW JOBS 4/24/2019 12:00:00 AM 2019-07-23T00:00 Job Description The ideal lead barista is motivated, outgoing and committed to providing outstanding customer service every day. In this role you'll… A day in the life… * Prepare and serve beverages and food items consistently by adhering to all recipe standards, while also delivering exceptional customer service * Be knowledgeable and enthusiastic about coffee, tea and drink preparation and products * Assist with setup, cleanup, stock work and handling of food items You own this if you have… * 1+ year experience in food service/hospitality preferred * The ability to communicate clearly and professionally with customers and coworkers * Thrived in a fast-paced environment and embraced working a flexible schedule * A food handler's card where required by local and state regulations We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Health * Retirement * Time Off * Merchandise Discount * Lifework / EAP resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. By applying, you agree to our Nordstrom Careers Privacy Policy © 2018 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Nordstrom Natick MA

Lead - Natick Mall

The Gap