Vail Resorts South Lake Tahoe , CA 96150
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Mountain Safety Lead will work to uphold the highest levels of guest safety on the mountain as well as promote the Skier Responsibility Code and Vail Resorts' safety policies and procedures. This position also serves as an ambassador for guest service and resort knowledge. The Lead will be responsible for the supervision and management of a 10-15 person crew, ensuring proper coverage on the mountain and managing both guest and employee safety issues.
Additional responsibilities include (but are not limited to):
Supervising and maintaining the highest levels of guest safety while skiing/boarding and standing at on mountain stations, on varied terrain in high altitude, with varying winter weather conditions.
Enforcing the Skier Responsibility Code and Resort policies with guests and employees including instructing guests and employees on appropriate behavior and revocation of lift tickets or passes.
Answering guest questions regarding terrain, directions, and other resort/town information in a professional and friendly manner.
Placing and monitoring signage and baffles in slow ski zones.
Checking trails for safety hazards, placing ropes, and packing or shoveling snow.
Lifting equipment which may include baffles, signage, padding, and/or toboggans.
Assisting guests to their feet and/or to descend the mountain.
Ensure violator cards are retrieved each day, and does a daily internal audit to ensure proper completion.
Responsible for motivating, training, managing and supporting team members.
Manages their area of the mountain, elevates issues to Team Lead and/or Management, and facilitates morning organization of locations, lunches, set up, and breakdown.
Meets, supports, and encourages company Mountain Safety Contact expectations personally and for the team.
Serves as a bridge of communication between staff and the leadership/Management team.
High School or Equivalent; Bachelor's degree preferred
Mountain Operations experience
Previous leadership and/or supervisory experience
Previous guest service experience
Proficient in Microsoft Office
Must be fluent in all aspects of the English language (spoken and written)
Must have excellent guest service skills
Must have excellent communication skills
Must work well in a team
Must be able to work in inclement weather in a high alpine environment
Must be available to work holidays and weekends
Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
Must pass on-mountain ski/ride test (equivalent to PSIA Level 7)
First Aid/ CPR certification within 30 days of hire
If you want to work for a different kind of ski resort, you've found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous aprs ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience. www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 158570