Lead Mentor Refrigeration Service Technician

Transform Home Services Hilo , HI 96720

Posted 1 week ago

The Lead Mentor Refrigeration Technician, on an individual and mentor/mentee basis, is responsible for providing timely and quality repairs of customers' products while maintaining high customer service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding. The Lead Mentor Refrigeration Technician works with the district to ensure specialized training is delivered, and all aspects of technical onboarding are satisfied. The Lead Mentor Refrigeration Technician advises TM/DSM of technician's readiness and additional training needs. Additionally, the Lead Mentor Refrigeration Technician will be tasked to provide training and coaching to incumbent technicians on specific opportunity areas and to lead peer training courses as requested.

Requirements

  • Prerequisite required:
  • Candidates for Lead Mentor Tech must be an active Refrigeration HVAC technician with a meets or above expectations review for the last 2 review periods and a certified Mentor
  • Knows, understands, demonstrates, and coaches on all tool usage and needs, policies, processes and procedures that apply to the In Home service technician
  • Ability to coach on effective use of resources including but not limited to: Sears associates, Vendors, Third Party customers, and other outside sources (i.e., Routing, Sears Technical Assistance Center
  • (STAC)
    • Ability to train/teach in a one-on-one and classroom environment
    • Ability to coach peer Technicians in troubleshooting difficult repair diagnoses
    • Ability to convey a positive image of the Company in all actions and behaviors
    • Demonstrates and maintains a high level of professionalism in their appearance, language, and behaviors in all mentor and customer interactions
    • Demonstrates the ability to adapt well to change and be a positive influence on others
    • Strong interpersonal skills, with the ability to work with diverse workgroups, tailoring communication for audience and situation
    • Ability to provide candid (both verbal and written) assessments of new hires and incumbent technicians on areas related to ability, effort, training needed, and possible solutions
    • Demonstrates a commitment to safe work practices and coaches others in all aspects of the position including the work/customer environment, use of personal protective equipment, and safe driving

    Ability to read, write, and speak English

    Benefits

    • Great benefits- Medical / Dental / Vision Coverage
    • Laptop, smartphone, uniforms, service van, gas card
    • Vacation days
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    Lead Mentor Refrigeration Service Technician

    Transform Home Services