Lead Mentor All Appliance Service Technician, In-Home

Job Description

The Lead Mentor Technician, on an individual and mentor/mentee basis, is responsible for providing timely and quality repairs of members' products while maintaining high member service. This position promotes and sells additional products and services that directly impact the profitability of the Company. In addition, the purpose of this position is to provide direct mentoring of new hire technicians during the first phase of their onboarding.

The Lead Mentor Technician works with the district to ensure specialized training is delivered, and all aspects of technical onboarding are satisfied. The Lead Mentor Technician advises TM/ATM/AFD of technician's readiness and additional training needs. Additionally, the Lead Mentor Technician will be tasked to provide training and coaching to incumbent technicians on specific opportunity areas and to lead peer training courses as requested.

Responsibilities are contained within the District and are business unit specific: Reduction in District Technical turnover with indirect impact to EBITDA.