Lead Medical Support Assistant (Team Coordinator)

Department Of Veterans Affairs Winter Park , FL 32790

Posted 4 months ago

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  • Duties

HelpDuties Summary

The lead Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. lead Medical Support Assistants are considered chief sources of patient care and patient flow information.

Learn more about this agency


The Lead MSA (Team Coordinator) distributes and follows up work assignments, resolves daily workplace issues and maintains efficient

workflow. Assignments at this level include, but are not limited to:

  • Assuring coverage of all areas of responsibility by conducting walkthroughs and informing supervisors of coverage gaps; conducts ongoing reviews to ensure quality of work;

  • Ensures accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures;

  • Distributing and balancing workload; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met and informing supervisors of identified gaps;

  • Organizing the work structure of his/her assigned areas; and acting as liaison between MSA/AMSA, staff, and Veterans in order to resolve day to day conflicts.

Financial Disclosure Report: Not Required.

Work Schedule: Various tours of duty are available and may include either day, evening, or nights to include weekends and holidays. Occasional weekend shift may be required.

Functional Statement Title: Lead Medical Support Assistant GS-0679-07.

The selectee may be required to work or travel between any of the locations within Corporate Orlando, including the new Lake Nona campus. The selectee may also be required to work various shifts on a permanent or temporary basis, based on patient care needs.

This job opportunity announcement may be used to fill additional vacancies in similar positions within corporate Orlando. This includes the same grade level and occupational series, but may be used for a different service or location.

Travel Required

Not required

Supervisory status


Promotion Potential

  • Job family (Series)
    0679 Medical Support Assistance

  • Requirements

HelpRequirements Conditions of Employment

  • Subject to a Background and/or Security investigation.

  • Designated and/or random drug testing required.

  • Selective Service Registration is required for males born after 12/31/1959.

  • Must be proficient in written and spoken English.

  • You must be a U.S. Citizen.


BASIC REQUIREMENTS: All applicants must meet the following basic qualifications.

a. Citizenship. Must be a citizen of the United States.

b. Experience and/or Education. (1) Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or (2) One year above high school; or (3) Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (Transcripts required if using education to qualify).

c. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English as required by 38 U.S.C. 7402(d) and 7407(d).

d. Physical Standards. Must pass a pre-employment examination. See below for additional information.

  • AND

GRADE REQUIREMENTS: In addition to the basic requirements above, all applicants must also meet one of the following grade requirements for a specific grade level.

GS-7 (Lead MSA) Experience. At least 1 year of experience equivalent to the GS-6 grade level. Examples of qualifying experience includes, but is not limited to: working collaboratively in an interdisciplinary patient aligned care team, coordinating with the patient care team to review the clinic utilization by using various reports, ensuring that clinic setup is closely monitored to effectively support the needs of the clinic and making any necessary adjustments, assisting with communications during the inpatient to outpatient discharge; facilitating secure messaging with the patient and team; notifying patients of normal lab results; developing and managing a tracking system for follow up care such as consults, tests, etc.; participating in team huddles and team meetings to manage and plan patient care; entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validating accuracy and resolve issues; monitoring and tracking the work of others doing these related duties; etc.

References:VA Handbook 5005, Part II, Appendix G-45


There is no Education Substitute.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

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Lead Medical Support Assistant (Team Coordinator)

Department Of Veterans Affairs