Lead Medical Support Assistant

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Duties

Summary

The incumbent serves as a Lead Medical Support Assistant in Health Administration Service. Duties may be performed in Community Based Outpatient Clinic (CBOC), Inpatient Call Center, Community Care, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.

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Responsibilities

The incumbent functions as a Lead Medical Support Assistant in Health Administration Service.

Duties include but aren't limited to the following:

• Monitors and makes work assignments;

• Provides input on performance, resolves daily workplace issues and maintains efficient workflow;

• Assures coverage of all areas of responsibility;

• Conducts ongoing reviews to ensure quality of work;

• Ensures accurate and timely scheduling of appointments;

• Distributes and balances workload;

• Creates and maintains employee work schedules;

• Orients and provides on-the-job training for new and current employees

• Organizes the work structure of his/her assigned areas;

• Acts as liaison between MSA and staff in order to resolve day to day conflicts;

• Will perform other duties as assigned.

Work Schedule: Monday

• Friday; 7:45 am

• 4:30 pm, Monday

• Friday

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential

None

• Job family (Series)

0679 Medical Support Assistance

• Requirements

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Requirements

Conditions of Employment

• Pre-employment TB test will be required

• You must be a U.S. Citizen to apply for this job

• Designated and/or random drug testing may be required

• Selective Service Registration is required for males born after 12/31/1959

• You may be required to serve a probationary period

• Subject to a background/security investigation

• Must be proficient in written and spoken English

• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/08/2021.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Experience and Education:

• Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,

• Education. One year above high school; OR,

• Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

Grade Determinations:

Lead Medical Support Assistant, GS-7:

Experience. One year of experience equivalent to the [GS-6] grade level;

Assignment. The Lead MSA [is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below:

i. [Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.]

[iii.] Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

iv. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff].

[v.] Ability to provide staff development and training.

[vi.] Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

References: VA Handbook 5005/117, Part II, Appendix G45

The full performance level of this vacancy and actual grade at which an applicant may be selected is GS-06.

Physical Requirements:Must pass a pre-employment TB test.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.