Lead Medical Support Assistant

Summary

The incumbent performs as an Lead Medical Support Assistant (AMSA) within the Captain James A. Lovell Federal Health Care Center (FHCC), Resources Directorate, GPM Department. The FHCC is larger than just a single facility, but rather a system of facilities throughout northeastern Illinois and southern Wisconsin which provide medical and dental services to U.S. Military Veterans, Recruits, Active Duty, and eligible beneficiaries.

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Overview

• Accepting applications

• Open & closing dates

06/29/2024 to 07/08/2024

• Salary

$54,728 - $71,148 per year

• Pay scale & grade

GS 7

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Location

1 vacancy in the following location:

• North Chicago, IL 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent

• Work schedule

Full-time

• Service

Excepted

• Promotion potential

None

• Job family (Series)

0679 Medical Support Assistance

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CAZP-12418758-24-SC

• Control number

797886700

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This job is open to

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This announcement is open to current permanent VA employees.

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Duties

This position is responsible for training and providing administrative support to their assigned section within the GPM Department. The incumbent leads a group of employees and is responsible for coordinating efficient administrative support operation.Duties include, but are not limited to:- Assures that the administrative support staff and military staff of the assigned service are trained and guided in order to meet the administrative needs of Veterans, Recruits, Active Duty, and other eligible beneficiaries.- Coordinates the staff to perform numerous duties including Kiosks, Insurance Capture Buffer (ICB), telephone advice, maintaining appointment schedules, scheduling special studies or tests, eligibility determination, release of medical information, notifying patients of appointments and clinic cancellations. This also includes review and teaching of RTC orders, recall reminders and duties in conjunction with Mission Act.- Is the communication link between administrative support staff and the Supervisor. Initiative is a vital requirement in order to perform daily responsibilities.- Ensures staff is performing functions that directly support facility measures such as return to clinic appointments, recall reminders, errors in the VSE scheduling package, dispositioning return to clinic orders, Insurance Capture Buffer, No-Show, EARR (open encounter) report.- Distributes and balances the workload among employees making sure work is accomplished in a timely manner by monitoring the status and progress of work. Also makes day-to-day adjustments and solves problems. Assists in distributing workload during Supervisor absence.- Responsible for and aware of administrative procedures and changes in order to provide direct support and hands on assistance to each employee and answer all related questions.- Maintains a safe, satisfactory working environment and resolves any inconsistencies. Incumbent is also aware of and informs each employee of all services and activities available to the employee.- Receives and relays incoming and outgoing telephone messages.- Performs administrative support work related to the care and treatment given to Veterans and DoD personnel, such as receiving patient files, medical record systems, and maintaining medical records (operating in CHCS/AHLTA and CPRS systems).- Provides on-the-job training to new employees and provides instruction to all employees regarding scheduling menus and new computer packages, such as CPRS, VSE Scheduling Package, 0E/RR Radiology, Laboratory, AHLTA, etc.

Work Schedule: Monday-Friday, 7:30 am

• 4:00 pm

Virtual: This is not a virtual position.

Position Description/PD#: LEAD MEDICAL SUPPORT ASSISTANT/PD000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job.

• Selective Service Registration is required for males born after 12/31/1959.

• Must be proficient in written and spoken English.

• You may be required to serve a probationary period.

• Subject to background/security investigation.

• Selected applicants will be required to complete an online onboarding process.

• Must pass pre-employment physical examination.

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Applicants pending the completion of educational, or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024.

Basic Requirements:

• United States Citizenship

• Experience: One year of experience equivalent to the GS-6 grade level.

• Certification: None Required.

• Foreign Education

• To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

• English Language Proficiency

• MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

GRADE REQUIREMENTS:

GS-7 Lead Medical Support Assistant

In addition of meeting the basic requirements the candidate must meet the following requirements:

SPECIALIZED EXPERIENCE: Specialized Experience to qualify at the GS-7: One year of experience equivalent to the next lower grade level. To be creditable, this experience must demonstrate the knowledge, skills, and abilities associated with GS-6 MSA responsibilities. Experience at this level includes, but is not limited to: expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; collaborate and communicate with a wide range of medical clinicians across multiple disciplines; sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations; communicates tactfully and effectively by phone, in person and in writing; advanced knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care; advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.; an advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

AND

Demonstrated Knowledge, Skills and Abilities. Candidates must demonstrate the KSAs below:

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.

• Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting

• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

• Skill in communicating with individuals to obtain the desired effect and coordinating with variety of interdisciplinary care team staff

• Ability to provide staff development and training.

• Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate and understanding of the impact of incomplete work across multiple clinics.

References: VA Handbook 5005/117 Part II Appendix G45 II-G45-10, Lead Medical Support Assistant Qualifications Standard. This can be found in the local Human Resources Office.

The full performance level of this vacancy is GS-07.

Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.