Lead Medical Support Assistant

Department Of Veterans Affairs Kalispell , MT 59901

Posted 2 months ago

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  • Duties

HelpDuties Summary

The Lead Medical Support Assistant will work under the direct supervision of the Supervisory Medical Support Assistant. Duty location will be determined at the time of selection.

Learn more about this agency


The Lead Medical Support Assistant (MSA) monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. The incumbent is responsible for a variety of duties including, but not limited to, the following:

  • Assuring coverage of all areas of responsibility

  • Conducting ongoing reviews to ensure quality of work

  • Ensuring accurate and timely scheduling of appointments

  • Providing guidance to staff members to include changes in policies and procedures

  • Distributing and balancing workload

  • Creating and maintaining employee work schedules

  • Orienting and providing on-the-job training for new and current employees

  • Ensuring all training requirements are met

  • Organizing the work structure of his/her assigned areas

  • Acting as liaison between MSA and staff in order to resolve day to day conflicts

Work Schedule: Work Schedule: Monday through Friday; 8:00 a.m. to 4:30 p.m. or as agreed upon with the possibility of extended hours and weekends. NOTE: Candidates must be willing to work weekends, irregular work hours and extended hours. The candidate must be willing to be assigned to other related services and/or locations, if necessary.

Financial Disclosure Report: Not required

Travel Required

Occasional travel - you may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)
    0679 Medical Support Assistance

  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U.S. Citizen to apply for this job

  • Designated and/or random drug testing may be required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process


Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • MSA's must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

  • One year of specialized experience equivalent to the next lower level (GS-6).

  • Demonstrated Knowledge, Skills, and Abilities (KSAs); Candidates must demonstrate the KSAs below:

  • Advanced knowledge of the technical health care process as it relates to access to care.

  • Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

  • Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.

  • Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.

  • Ability to provide staff development and training.

  • Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work.

  • Ability to review and monitor data to ensure all reports are complete and accurate.

References: VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant Qualification Standard.

Physical Requirements:
Work is generally sedentary in nature with some walking, standing and bending. Occasionally requires moderate physical activity, e.g. carrying light items such as books and papers, or lifting stacks of boxes or records.


At the GS-07 level, there is no substitution for education.

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Lead Medical Support Assistant

Department Of Veterans Affairs