Lead Medical Receptionist

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

• Lead a team of employees.

• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.

• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.

• Relieve staff for vacation and sick-time coverage.

• Greet incoming patients and visitors in a friendly and service-oriented manner.

• Be a liaison between the physician(s) and the patients.

• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation

• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.

• Answer phones, and schedule patients.

• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.

• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.

• Participate in meetings.

• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.

• Participate in and/or lead various projects to support center operations and quality patient care.

• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.

• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.

• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.

• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.

• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.

• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.

• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.

• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.

• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• At least 3+ years of experience as a Patient Service Representative within a radiology center.

• High school diploma

• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.

• Dynamic and knowledgeable leadership attribute