Job duties and responsibilities may vary by department (see addendum A for more detail)
Clinical Duties and Responsibilities:
Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.
Promotes an inclusive environment supportive of patient and family centered care for a diverse community.
Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) , LPN, RN OR PHYSICIAN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered.
Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely.
Accurately obtains vital signs, elicits information about the patient's basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN/PHYSICIAN, and documents as appropriate in the electronic health record.
Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. (POCT)
Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN/PHYSICIAN. Reinforces patient instruction as directed by LIP/LPN/RN/PHYSICIAN.
Participates in organizational and unit-based quality improvement initiatives and compliance readiness.
Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN/PHYSICIAN.
Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.
Following approved clinical practice guidelines (CPG's) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization.
Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned. Should we take this out of this version since it is redundant? It's meant to be part of the regular MA job because they could be asked to occasionally do some of this work.
Other duties as assigned.
In conjunction with the Practice Manager, oversees the daily activities of the MA/PA's assigns tasks; oversees flow; responsible for the judgement of room rotations and Front Desk.
May monitor vacation and sick time; arrange coverage as appropriate
May assist manager with interviewing candidates, orienting and training of new or current staff.
Provides functional guidance to other MA/PA's
May provide feedback and input for evaluating performance.
Oversee schedule templates for all clinic physicians, including cancellations, changes, etc. Monitors physicians' schedules daily for early detection of access issues or errors in booking. Makes recommendations to physicians for adapting their schedules to improve patient access. Is a resource for training of physicians and staff.
Responsible for gathering data and reports on registrations, scheduling matters, billing, and confirmations for presentation to the Practice Manager, as needed.
Development and training of front end operations/processes to improve quality of patient experience. Identifies quality issues.
Cross coverage as necessary
Technical Skills/Competencies Required:
Knowledge of practice operations and standards.
Beginning to intermediate knowledge and use of medical terminology.
Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight.
Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations.
Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting.
Communication skills: Demonstrates effective oral and written communication skills in English. Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team.
Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages.
Phone skills: Ability to telephonically support the practice by answering and screening calls, offering information within scope of practice to facilitate communication.
Ability to manage work processes in a neat and systematic way. Ability to manage multiple tasks effectively, appropriately prioritize clinical work, follow established policies, procedures and clinical practice guidelines, workflows,
Demonstrates ability to utilize technology in the clinical setting. Includes basic computer skills as well as the utilization of electronic medical equipment. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in using the EHR and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record.
Minimum Education Requirements:
High School Diploma or GED
Preferred Education Requirements:
Some College or Associates Degree
Partners Healthcare System