Lead Medical Assistant (Ma) - Trellis Health

Full Time

110 Free St.

Professional

• Clinical

Day Shift

• Position Summary

• At Trellis Health, we are on a mission to transform primary care. We seek a Lead Medical Assistant who is not just skilled in their role, but is passionate about pioneering innovative healthcare solutions. As part of a start-up subsidiary of Maine Health, you will play a crucial role in shaping our clinical practices and patient experiences from the ground up. This position requires flexibility, a high level of autonomy, and a proactive approach to both problem-solving and patient care.

The Medical Assistant

• Lead is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the Trellis Health clinic running smoothly. In addition to administrative duties, the Medical Assistant

• Lead performs clinical duties under direct provider supervision in accordance with state medical practice acts. The Medical Assistant

• Lead is an integral member of a Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients, and sets the standard of care for other Medical Assistants to follow.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred. Must meet one of the following requirements: graduated from an accredited vocational institution or community college in Medical Assisting with 160 hours of clinical experience completed; or completion of an Adult Education Medical Assistant program and 6 months of clinical experience in a practice setting; or 1 year of clinical experience in a multi-provider practice setting (equivalent experience will be evaluated on a case-by-case basis).

• License/Certifications: Current AAMA, NHA, AMT, or NCCT certification required. Current BLS certification required. An NH Med Tech License is required for those positions located in New Hampshire.

• Experience: 2-5 years of experience as a Medical Assistant required.

• Basic Life Support certification: Within first 90 days.

• NSHC Health Coaching Certificate within 6 months. (facilitated with Trellis Health).

• Additional Skills/Requirements Required:

• Conduct telehealth visits as part of our commitment to providing access to care. Must possess strong digital literacy skills, demonstrate proficiency with telehealth platforms, and maintain a high standard of patient care and communication in a virtual setting.

• EMR Experience.

• Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families.

• Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders.

• Mindset focused on resolving problems for patients and achieving team goals.

• Must be detail-oriented to ensure accuracy of reports and data.

• Skilled in basic phone and computer operation.

• Spoken and written fluency in English.

• Additional Skills/Requirements Preferred:

• Exceptional oral and written communication skills, time management skills and organizational skills.

• Knowledge of medical products, terminology, services, standards, policies and procedures.

• Ability to maintain effective and organized systems to ensure timely patient flow.

• Ability to act calmly in busy or stressful situations.

• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.