Lead Medical Assistant - Denver, CO

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New Teammate Orientation (NTO):

Responsible for set-up and clean-up of orientation materials, presentation of orientation material and completion of FIT testing/colorblind screening. Collects, completes, and files new teammate documentation.

Medical Assistant Apprentice Program:

Reports to Clinical Health and Safety (CHS) manager and works closely with apprenticeship educator, UHG early careers, and clinical leadership to optimize success of the medical assistant apprenticeship

program. Provides guidance to all medical assistant apprentices and clinical staff involved in the medical assistant apprentice program. Supports established policies, procedures, and standards of patient

care. Provides skill instruction and evaluates the competency of medical assistant apprentices maintaining facility compliance with Federal and State regulations, as well as supporting compliance with OptumCare policies and guidelines. Oversees daily education and clinical activities of the medical assistant apprentice ensuring completion of trainings, licensure, and certification.

Medical Assistant Extern Program:

Works closely with medical assistant program leaders, clinical leadership, and CHS staff to optimize success of the medical assistant extern program. Coordinates student placement and provides preceptor training. Provides guidance to all medical assistant externs and clinical staff involved in the medical assistant extern program. Supports students in applying to open MA position at the completion of externship. Collects, completes, and files all extern and preceptor documentation.

Department support to clinical health and safety (CHS):

Provides support to clinical health and safety team as assigned by CHS RN manager. Supports the clinical education team examples of support may include coordinates life support classes, supports student placement, provides in clinic education, collects, completes, and files all clinic and classroom documentation and orders department supplies. Supports the employee health and infection prevention team examples of support may include performs initial and annual N95 Fit Testing, supports vaccination clinics, supports High Level Disinfection audits, and supports invoice and data management. Supports the Practice Health Safety team examples may include supports clinic assessment preparation, reviews lab quality control and temperature logs, and monitors expired supplies.

Primary Responsibilities:

• New Teammate Orientation (NTO)

• Coordinates with a variety of stakeholders to ensure new teammate arrival and appropriate accesses are obtained

• Responsible for set-up/clean-up and ordering of orientation materials

• Presents New Teammate Orientation material

• Completes FIT testing/Colorblind testing

• Completes relevant documentation and licensure verification

• Responsible for calculating and reporting NTO metrics

• Medical Assistant Apprentice Program

• Supports, guides, and trains medical assistant apprentices. Completes and documents apprenticeship competencies and supports evaluation

• Provides skill training in the classroom and clinic settings, completes competency validation, and ensures documentation is complete, filed and forwarded on to clinic manager when medical assistant apprentice transfers into clinic

• Ensures timely completion of licensure and certification requirements (BLS, OLA) and ensures licensure and certifications are entered for tracking

• Recruits and coach's medical assistant preceptors; provides preceptor training, continued development coaching, and constructive feedback

• Evaluates Medical assistant apprentice in clinic setting and provides development coaching, skills instruction, and constructive feedback

• Supports medical assistant apprentice in applying to, interviewing for, and transferring into the clinic setting

• Provides support to clinic managers regarding the evaluation process for the medical assistant apprentice

• Provides continued support to medical assistant apprentice, preceptors, and clinic leadership throughout entire apprenticeship

• Medical Assistant Extern Program

• Coordinates with MA program and CHS staff to establish affiliation agreements and complete onboarding paperwork

• Coordinates with school representatives and clinic managers to place students in externship roles

• Recruits and coach's medical assistant preceptors; provides preceptor training, continued development coaching, and constructive feedback

• Coordinates with the school representative, preceptor, and clinic manager to review extern progress

• Initiates and supports medical assistant extern in applying to active MA roles within the organization

• Maintains metrics for the MA extern program

• Department support to clinical health and safety (CHS)

• Provides support to clinical health and safety team as assigned by CHS RN manager, examples may include:

• Coordinates life support classes

• Coordinates local student/preceptor placement

• Provides in clinic skills education

• Maintain clinical skills classroom documentation for compliance

• Orders departmental supplies

• Completes initial and annual N95 Fit Testing

• Supports vaccination clinics

• Supports High Level Disinfection audits

• Supports invoice and data management

• Supports clinic assessment preparation

• Reviews lab quality control and temperature logs

• Monitors expired supplies

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide develo

Required Qualifications:

• High School diploma or equivalent

• 3+ years of MA experience

• Knowledge of Microsoft Word, PowerPoint, Excel, and database management skills

• Proven ability to demonstrate and maintain compliance with the performance standards and responsibilities

• Proven ability to exercise judgement to prioritize workload with limited direction

• Proven ability to act and serve as a role model and facilitator

• Proven ability to work across teams

• Proven ability to establish clear lines of communication with all applicable stakeholders

• Proven ability to identify problems and recommend solutions

• Proven ability to exercise initiative, judgment, and decision-making. Demonstrates motivation, team orientation, and professionalism

• Proven ability to present training information

• Proven detail oriented and highly organized

Working Conditions: Normal office or clinic environment. Core onsite with travel to variety of clinic and administrative building locations approximately 75% of the time.

Colorado Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.