Lead Medical Assistant (Certified/Registered) - Primary Care

This position#will receive an hourly Coastal Differential (additional compensation)#in addition to the base hourly rate due to the needs of the Coastal Clinics.#### JOB SUMMARY/PURPOSE Assists practitioner in performance of procedures, telephone prescription orders/refills, maintaining patient records and relaying test results. Acts as a lead/resource for back office staff, which may include monitoring and training staff. DEPARTMENT DESCRIPTION The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Registered or Certified Medical Assistant required. Healthcare Provider BLS required. Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required. Two (2) years experience in a healthcare setting required. Experience or training with phone systems, fax machines and copy machines required. Experience or training with clinic computer software programs required. Previous leadership experience preferred. KNOWLEDGE/SKILLS/ABILITIES Communication- Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.# Adaptability/Flexibility- Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Conflict resolution- Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Problem Solving- Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management- Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance- Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE LIFT#(Floor to Waist: 0#-36#) 40 - 60 Lbs LIFT#(Knee to chest: 24#-54#) 20 - 40 Lbs PULL (0-20 pounds force) # CLIMB - STAIRS LIFT#(Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT#(Floor to Waist: 0#-36#) 20 - 40 Lbs LIFT#(Waist to Eye: up to 54#) 0 - 20 Lbs LIFT#(Overhead: 54# and above) 0 - 20 Lbs SQUAT#Repetitive KNEEL#(on knees) REACH#- Upward SIT WALK - LEVEL SURFACE LIFT#(Knee to chest: 24#-54#) 0 - 20 Lbs SQUAT#Static (hold #30 sec) ROTATE TRUNK#Sitting ROTATE TRUNK#Standing FINGER DEXTERITY PINCH#Fingers CARRY#1-handed, 0 - 20 pounds CARRY#2-handed, 0 - 20 pounds MANUAL DEXTERITY#Hands/wrists STAND BEND FORWARD#at waist REACH -#Forward GRASP#Hand/Fist PUSH (0-20 pounds force) PUSH (20-40 pounds force) PUSH (40-60 pounds force) PUSH (60 or more pounds force)

This position will receive an hourly Coastal Differential (additional compensation) in addition to the base hourly rate due to the needs of the Coastal Clinics.

• JOB SUMMARY/PURPOSE

• Assists practitioner in performance of procedures, telephone prescription orders/refills, maintaining patient records and relaying test results. Acts as a lead/resource for back office staff, which may include monitoring and training staff.

• DEPARTMENT DESCRIPTION

• The Primary Care teams at Samaritan Health Services offer complete health care for all family members from newborns to seniors through their pediatric, family medicine and internal medicine providers. They encourage and offer preventive care, including annual exams, health screenings and counseling regarding health and lifestyle.

• EXPERIENCE/EDUCATION/QUALIFICATIONS

• High school diploma or equivalent required.

• Registered or Certified Medical Assistant required.

• Healthcare Provider BLS required.

• Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required.

• Two (2) years experience in a healthcare setting required.

• Experience or training with phone systems, fax machines and copy machines required.

• Experience or training with clinic computer software programs required.

• Previous leadership experience preferred.

• KNOWLEDGE/SKILLS/ABILITIES

• Communication- Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.

• Adaptability/Flexibility- Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients.

• Conflict resolution- Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions.

• Problem Solving- Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.

• Time Management- Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.

• Compliance- Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.

• PHYSICAL DEMANDS

• Rarely

(1 - 10% of the time)

Occasionally

(11 - 33% of the time)

Frequently

(34 - 66% of the time)

Continually

(67 - 100% of the time)

WALK - INCLINE

LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs

LIFT (Knee to chest: 24"-54") 20 - 40 Lbs

PULL (0-20 pounds force)

CLIMB - STAIRS

LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs

LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

LIFT (Overhead: 54" and above) 0 - 20 Lbs

SQUAT Repetitive

KNEEL (on knees)

REACH - Upward

SIT

WALK - LEVEL SURFACE

LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

SQUAT Static (hold >30 sec)

ROTATE TRUNK Sitting

ROTATE TRUNK Standing

FINGER DEXTERITY

PINCH Fingers

CARRY 1-handed, 0 - 20 pounds

CARRY 2-handed, 0 - 20 pounds

MANUAL DEXTERITY Hands/wrists

STAND

BEND FORWARD at waist

REACH - Forward

GRASP Hand/Fist

PUSH (0-20 pounds force)

PUSH (20-40 pounds force)

PUSH (40-60 pounds force)

PUSH (60 or more pounds force)