Massage Envy Greece , NY 14626
Lead Therapist Job Description
License, Registration and Insurance Compliance
Here's what's in it for you:
The difference you'll make in clients' lives is the biggest reward for any massage therapist, but our environment lets you enjoy more of what you love about your work. We take care of overhead costs and supplies, marketing, and building your book of business so you can focus on performing as many massages as you want. And with the repeat clientele that our membership model provides, you'll get to see the long-term impact your services make for members.
And the perks don't stop there. We support and inspire you to be your best inside and outside the treatment room with:
Benefits that help you take care of you.
A healthy compensation plan that rewards your hard work.
A dedication to self-care with an education program that helps managers understand the physical impact of your work and gives you the tools to prolong the career you love.
Continuing education with 12+ free CEs every year.
A commitment to safety and providing a therapeutic, healing environment for you and Massage Envy members and guests.
What We'll Accomplish Together
As a team, we're committed to offering excellent professional services that help clients do more of the things they love. Your role and the work you do every day is at the very heart of our mission. This includes:
Clinic Flow & Culture Uphold a positive attitude and encouraging leadership style. Understand the general vibe and attitude of the therapist culture to determine opportunities forpositive change.
Maintain availability for therapists to e-mail and schedule meetings with you. Ensure consistency not only in policy but in clinic specific initiatives announced at teammeetings or in team focus groups. Examples:
Uniformity in table making and room cleanliness so the front staff can tour the rooms with
Meetings Weekly meeting with general manager to discuss employees, clinic initiatives, ideas, cultureissues. Attend and participate in quarterly lead therapist conference call.
Agenda and post-meetingnotes compiled by call host and sent to ownership. Attend local FSC conferences. Meet with General Manager annually to discuss personal goals.
Therapists Coach therapists who need help with optimizing their daily performance in the clinic. This caninclude patterns seen in client surveys, or growth opportunities stated in the therapist's annualreview with the general manager.
Immediately speak to or schedule to meet with therapists who violate policies. Document themeeting and discuss with the General Manager in weekly meeting & communicate with HR as appropriate. Write monthly newsletter announcing sales deals for clients, above and beyond winners,company events, team meetings, contests, etc.
Write monthly "Team Focus" email to therapists. This is a team goal or a focus forimprovement decided in a management meeting.
Continuing Education / Modalities Hand out modality survey to therapists every 6 months. Update modality chart.
Coordinate with the front staff to determine if there is a need for new modalities based on whatclients are asking for. Find affordable continuing education classes (especially for modalities that clients may beasking for but there are no therapists who can provide). Announce continuing education classes to the team and take any interested therapiststhrough the class as a group. Encourage therapists to practice the advanced modalities oneach other and fill out an advanced modality feedback form.
Encourage learning by posting relevant massage research, helpful articles, or continuingeducation classes in the break room. Provide an open line of communication with all GMs & Lead LMTs about Save Your Handsand CEU training. Take therapists through hot stone certification process and ensure all necessary forms arehanded in.Front Staff Training Provide modality training to new wellness consultants.
Include some hands on work so theyunderstand the feel of various modalities. This training includes an overview of the modalitychart and general massage terminology. Post modality note-cards at the front desk as a resource for new wellness consultants.Annual Training Post any announcements such as required training due dates on the announcement board.
Annual draping hands-on training with therapists. Assist the General Manager in the collection of certificates.
Room Maintenance and Supplies Place room maintenance forms in the break room. Post new opening/closing check-list in the break room every 2 weeks.
These check-listsencourage consistency and daily equipment checks. Fix any table/room issues reported by therapists during their daily room checks. Bi-Annual check of massage rooms including tables and stools.
Weekly communication with Operations Manager about any LMT specific inventory. Hand out lotion survey to therapists every 6 months. Communicate results to GM.
New Hires Sit in on new therapist interviews. Provide 2 hour training to new-hire therapists using the training guideline sheet.
Provide 30 day check-in meeting with new therapists to see how they are doing and give tips. Update modality chart with new therapist information.
Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and or meet the physical demands of the position upon request, as required by law.
What it Takes to Succeed
We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:
Well-skilled professionals who have a minimum of 1,000 hours of massage therapy school under their belts and a certificate of completion. You'll also need to meet the licensing requirements for massage therapy in our state and be able to pass a background and reference check with flying colors.
Thirsty for knowledge, seeking continuing education to build on their modality mastery (which must include Swedish and deep tissue massage)
Clear communicators who can effectively identify each client's needs, set clear expectations, and stay connected to the client throughout the session to achieve the goals of each service.
Total body care champions who can recommend follow-up visits and additional services and products as needed to help clients pursue their wellness goals.
Great teammates who show up on time ready to jump in wherever needed to get the job done.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're ready to bring your healing skills to a place where you can focus on doing what you love, we can't wait to meet you.