Lead Massage Therapist - Concord

Benefits:

• 401(k)

• 401(k) matching

• Bonus based on performance

• Dental insurance

• Employee discounts

• Flexible schedule

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

• Tuition assistance

• Vision insurance

Are you passionate about massage therapy and ready to take the lead? Hand & Stone Concord is expanding our team and seeking a dedicated Lead Massage Therapist to join our friendly atmosphere and serve our valued members and guests.

As a Lead Massage Therapist at Hand & Stone, you'll be at the forefront of our mission to provide exceptional service. Reporting directly to the General Manager, you'll work closely with spa leadership to drive the success of our massage department. Your role will involve achieving sales goals, supporting the growth of our therapists, and ensuring that every client experiences the highest standards of care.

What's in it for you?

• Benefits package which includes Medical Insurance with a generous monthly employer contribution, Vision and Dental Insurance, Life Insurance, and Supplemental Insurance

• 401K with 5% company matching!

• Tips are paid out the same day - no waiting for your paycheck to get your tips!

• License renewal reimbursement

• Hourly earnings include base-service rate, plus additional compensation for upgrades, enhancements, and gratuity

• Earn a bonus every time you are mentioned in a 5-star Google Review

• Paid Time Off

• Service and Product discounts

• Our beautifully appointment spas have fully equipped rooms, including heated lift tables, towel warmers, and all necessary linens, tools, and supplies

• We provide continuing education and training opportunities to our Massage Therapists, investing in your professional growth and development, many training sessions are approved for CEUs! Even our New Hire Training earns you 12 CEUs!

• AND MORE!

What you'll do:

• Partner with Spa Leaders to drive the massage business and overall program success

• Achieve department sales and performance objectives through coaching and assessment of the team

• Support retention and recruitment of Massage Therapists

• Conduct standardized training for Massage Therapists

• Foster the development and professional growth of Massage Therapists

• Ensure compliance with licensing, insurance, and spa standards

• Demonstrate and uphold World Class Client Experience (WCCE) standards

• Collaborate with Spa Managers to address product and service issues

• Attend training and coaching programs for professional development

• Host department meetings and support the interview process for new candidates

What we're looking for:

• Excellent communication and leadership skills

• Goal-oriented mentality with a drive to succeed

• Ability to analyze data and drive performance improvements

• Detail-oriented with a focus on client experience and spa standards

• Trustworthy, honest, and committed to professionalism

• Must meet licensing and insurance requirements for massage therapy

• Previous experience in a leadership role preferred

About FGG Spa, LLC

FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

We can't wait to meet you!

Visit us in person at 8915 Christenbury Pkwy, Concord, NC 28027