Lead Marketing Systems Owner (Magento)

Lumen Technologies Chattanooga , TN 37402

Posted 2 months ago

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The MAGENTO lead systems analyst will be the back-end product owner of the Adobe eCommerce (MAGENTO) platform for the marketing operations group. They are responsible for analyzing development requests and gathering requirements for the MAGENTO platform. They will help administer the MAGENTO platform and are the point person on MAGENTO functionality, advising on and implementing solutions that support efficient, effective work. Their role will work closely with the lead architect/developer for MAGENTO by managing all aspects of the software development cycle (sprints) including gathering requirements, overseeing development, providing support to developers and validating dev requests across multiple environments.

The Main Responsibilities

This is a dynamic role and will work closely with business, UX, creative, development and off-shore resources as a thought partner daily. The ideal candidate will be able to work collaboratively with stakeholders to elicit functional requirements, define user experience needs and effectively communicating those requirements to the technical team. Their primary responsibilities include:

  • Managing projects that enhance customer experience on the Lumen ecommerce property through Adobe Commerce (MAGENTO) platform.

  • Collaborate with creative team and front end MAGENTO product owner to ensure that user experience and visual design align with functional requirements.

  • Work collaboratively withbusiness stakeholders, UX, creative, product and MAGENTO authors throughout the development cycle by prioritizing requests, providing status updates, holding bi-weekly validation/training calls.

  • Handle multiple simultaneous projects by identifying requirements, facilitating change management, impact analysis, and supporting execution.

  • Ensure that development team has clear understanding of functional requirements and business expectations.

  • Translate and implement marketing and web site needs into MAGENTO specific recommendations and solutions.

  • Work alongside the MAGENTO development team(s) to build and maintain web properties using Adobe Commerce (MAGENTO) including site architecture, custom components, workflow development, Digital Asset Management (DAM).

  • Create product documentation and training material including user manuals

What We Look For in a Candidate

  • Bachelor's Degree required (Business or Digital Marketing)

  • Ability to work as a member of a team as well as independently with minimal management oversight.

  • Ability to adapt quickly, manage varying job pressures, meet deadlines and handle multiple tasks simultaneously.

  • Detail-oriented, analytical, highly organized, and with the ability to solve complex problems.

  • Possesses leadership qualities such as integrity, passion, innovation, confidence and patience.

  • Computer literacy and experience with Microsoft office programs (Outlook, Word, Visio, and Excel) and Adobe PDF.

  • Great communicationand interpersonal skills andstakeholder management

  • Good research, product demo and presentation skills

What to Expect Next

Preferred Qualifications

  • 3-5 years' experience as a business analyst, with a focus on the Adobe platform

  • 2+ years experience using Adobe Commerce (MAGENTO) platform - using templates, components, managing integrations and authoring.

  • Strong understanding or experience with Java, JavaScript, HTML5, CSS3 and related technologies

  • Experience working with cross functional teams in transition projects

  • Experience in gathering and documenting functional and business requirements specifications in form of user stories (experience with JIRA is a plus)

  • Can work with multiple integration points for a technology stack:

  • Adobe Commerce (MAGENTO) required

  • Adobe Experience Manager, Marketo, AdobeLaunch, Target, Audience Manager, Adobe Assets or DAM is a strong plus

Requisition #: 270532

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Lead Marketing Systems Owner (Magento)

Lumen Technologies