Lead Maintenance Worker

GENERAL SUMMARY

Provides support to the department by working closely with supervisor/manager to meet the needs of the internal and external guests. Coordinates and trains team members on work duties and departmental policies and procedures. Performs a variety of duties in general maintenance and housekeeping at the Viejas Outlet Center, Bingo Hall, administrative buildings, and training center.

CORE SCOPE OF POSITION

• Coordinates the work of team members.

• Develops and maintains scheduling of staff to meet and/or exceed department service requirements.

• Resolves problems or refers matter to supervisor/manager.

• Observes and documents team member's guest service and technical performance.

• Trains team members on departmental policies and procedures and documents the training.

• Assists with ensuring that departmental policies and procedures are followed.

• Ensures staff is aware of marketing promotions and changes related to Viejas Enterprises' policies and procedures.

• Schedules and completes carpet shampooing and extraction.

• Maintains all floor equipment in good working order.

• Maintains professional demeanor and communication.

• Maintains consistent attendance, punctuality, and appearance that contribute to a high level of team performance and guest service.

• Responds in a timely manner to trouble calls such as store issues, leaks, lights, restrooms, etc.

• Responds to maintenance emergencies as needed.

• Documents call incidences as appropriate.

• Assists in preparing the facilities for special events, including setting up and taking down chairs for shows in the Show Court and Park.

• Ensures housekeeping and maintenance equipment are maintained and available for use.

• Works with Purchasing to order housekeeping and maintenance supplies and equipment.

• Responsible for reading any departmental memos and staying current on any Enterprise and Outlet Center policy or procedure changes.

• Attends training classes required.

• Understands and practices good safety and sanitation procedures.

• Handles cleaning chemicals as directed using proper formula for their safe use at all times. Refrains from depositing harmful products into sewage system.

• Ensures a clean and safe environment is maintained.

• Performs other duties as assigned.

• Maintains interior and exterior walls and surfaces by painting, plastering, and/or general repairing, including benches, chairs, and tables.

• Maintains, installs, and repairs plumbing systems throughout the facility.

• Inspects, cleans, repairs, and/or replaces roofs, floor and ceiling tiles.

• Adjusts heating and air conditioning thermostats.

• Ensures proper working condition of doors and windows; replaces or repairs as necessary.

• Inspects buildings, facilities, and equipment to determine needed repairs; makes or recommends repairs or alterations as needed.

• Washes, scrapes, and sands interior and exterior hand railings and cleans the bronze statues.

• Cleans/moves furniture and washes windows occasionally.

• Cleans light fixtures as required.

• Empties trash cans and dumpsters throughout the center.

• Picks up and bales cardboard as needed.

• Assists with estimating, material takeoffs, and maintaining files of specifications.

INTERACTION

• Interacts with guests and peer groups.

SUPERVISION

• Is a working lead, assisting with training, assigning tasks, and monitoring work performance of team members.

EDUCATION/CERTIFICATION

• Requires high school diploma.

• Possesses or acquire certified license to operate trash compactors and cardboard balers.

• Possesses or acquires license to operate a forklift.

• Valid California driver's license preferred.

EXPERIENCE

• 5 more years of related experience and/or training.

• Experience working with small electrical, plumbing, carpentry and/or related building trades.

KNOWLEDGE AND SKILLS

• Ability to lead and mentor a team.

• Knowledge and proper use and maintenance of hand and power tools related to job functions.

• Good verbal, written, and interpersonal communication skills.

• Ability to multi-task.

• Must be able to follow direction and work as a team.

• Must be able to work in a fast paced environment.