Lead, MAC Team

Jones Lange Lasalle Inc. Beaverton , OR 97075

Posted 4 weeks ago

provide superior client service. Projects may be larger, more complex and vary in scope. This is usually a Player/Coach role.

Job Responsibilities

Move Management

  • Manage all MAC activities on account or large project

  • Proactively manage project-related issues on account or assignment.

  • Ensure JLL best practices and policies are being followed

  • Ensure operations manual is in place and updated on account

  • Receive and process client move requests

  • Provide a single point of contact for all move management activities

  • Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.

  • Participates in planning meetings hosted by the client, Occupancy Planning and other key stakeholders

  • Establish move project goals and objectives, making changes where necessary to ensure desired project results

  • Develop and implement move project plan and budget through collaboration with the facility manager, project manager and construction manager; as required

  • Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.

  • Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner

  • Prepare various RFP's needed for vendor and contractor services for the complete project.

  • Incorporation of "best practices" into move projects

  • Initiate and manage meetings to review move schedules with move vendors and key stakeholders

  • Identify and address areas of concern regarding potential liabilities and risk

  • Ensure move processes are managed in accordance with the client's and JLL policies and procedures

  • Procure and manage move labor

  • Manage supporting suppliers (technology, telephony, furniture, etc.)

  • Evaluate vendors to ensure compliance with the standards of performance

  • Perform data input into the CAFM system to maintain occupancy information

  • Develop and deliver required project specific reporting

  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.

  • Work order and small project management, including but not limited to furniture reconfigurations and space enhancements

  • Coordination with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicating those dates (via E-mail, project schedule, WCR System notification, etc.)

  • If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)

  • Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required

  • Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues

People Management

  • Directly responsible for attracting, retaining, developing and managing a team of people (e.g. 4 or more) who are involved with a specific set of clients, functions, business unit or projects

  • Recommends and/or takes actions regarding team talent (with involvement of HR; Sr. Team Lead, MAC or Director, Moves)

  • Manage move management staff

  • Provide career guidance and development for employees

Business Development

  • Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships

  • Functions as a subject matter expert for a specific product or service

  • Able to communicate all available products and service offerings of the Firm

  • Contributes to the development of new product and service delivery ideas for the business unit

Miscellaneous

  • Any and all other duties and tasks assigned

  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice

Knowledge, Skills & Abilities

MINIMUM REQUIRED

PREFERRED

Education/training

  • Bachelor's degree in project management, construction management, architecture or project strategy planning

  • Minimum 2 years as Sr. Move Manager or related experience

  • Background in project management, construction management, architecture or project strategy planning is desirable

Years of relevant experience

  • 6-10 years of facility, project or construction related experience in a Corporate Real Estate environment

Skills and knowledge

  • Proficient in FM:Systems move management module and/or facilities management system

  • Strong Microsoft Excel skills

  • Strong Microsoft Projects skills

  • Ability to utilize the Microsoft Office suite of technologies

Other abilities

  • Has successfully managed moves over 1000 employees

  • Background in project management, construction management, architecture or project strategy planning is desirable

  • Organizational skills with the ability to identify and manage priorities

  • Excellent written and verbal communication skills

  • Detail oriented

  • Flexibility with work hours and travel as needed

  • Ability to multi-task and work both in a team and independently

  • Strong working knowledge of architectural drawings and furniture and space planning concepts

  • Highly organized with strong analytical skills

  • Strong interpersonal skills with an ability to interact with executive level external and internal clients

  • Highly organized with strong analytical skills

  • Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders

  • Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team

  • Capacity to deal with ambiguity and address complex problems

Physical work requirements and work conditions

  • Position may work primarily at client site or project location with potential daily client and contractor interaction.

  • Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.

  • Travel as needed and may range from 0-4 nights per week.

Account Specific Notes

ACCOUNT

  • Team Leads have responsibility to generate revenue through new business, additional client opportunities, etc. See Business Development metric above.

Scope
1000+ employee move

Expense Management Responsibility

The size of the project dictates the expense responsibility. Team Leads may have less $1m on some projects and more than $1m on others.

Revenue Generation Responsibility

Markets: $200k - $400k. Team Leads have responsibility to generate revenue by assisting with new business and additional client opportunities, etc. See Business Development metric above.

Management Responsibility

May oversee a Move Coordinator, Assistant Move Manager, Move Managers & Sr Managers.

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Lead, MAC Team

Jones Lange Lasalle Inc.