Lead IT Systems Administrator

Job Description

Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology.

We are currently seeking a Lead IT Systems Support Administrator to join our Boart Longyear team in Salt Lake City, UT.

Responsibilities

• Supervise and lead a team of I.T. support technicians; manage timecards and scheduling of I.T. staff

• Train I.T support technicians in effective methods in responding to and resolving problems

• Lead regularly scheduled team meetings with I.T. support technicians to convey and gather information required to perform functions

• Process service request work order/tickets from users to maintain computer operability and respond to staff inquiry

• Develop and document standard service request work order/ticket escalation procedures

• Oversee and maintain a centralized documentation management system that contains approved best practices for assessing malfunctions of hardware/software for technicians' use to determine appropriate actions to maintain computer and network operations

• Reviews computer and peripheral equipment production, malfunction, and maintenance reports to ensure proactive maintenance initiatives to reduce end user productivity loss

• Continuously examine and improve service delivery processes; identify bottlenecks, streamline workflows, to ensure enhance efficiency; analyze help desk system activity and make recommendations for changes in procedures and system

• Implement industry standards and frameworks (e.g., ITIL) to optimize service operations

• Collaborate with I.T. Senior Administrators and teams to identify emerging technical issues and trends to implement proactive solutions

• Connect with other stakeholders to ensure understanding technology support needs and develop effective support procedures

• Vendor management including business relations, product review and implementation and cost negotiation

• Attend meetings as assigned to convey and gathering information required to perform functions

• Assist with implementing and train selected personnel for the purpose of ensuring their ability to use new and existing applications

• Develop a relation with the business to improve KPI and assure business needs are being met

• Assist with the maintenance and tracking of IT Assets throughout their life cycle. (Purchase to disposal)

• Prepare written materials (e.g., reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and conveying information

• Work under limited supervision, adapt to changing work priorities with frequent interruptions, utilize time-management and prioritization strategies, to meet deadlines

• Maintain regular and predictable attendance for the purpose of fulfilling job requirements efficiently and effectively

• PC hardware and software troubleshooting and problem solving

• Upgrading, installing, and configuring new hardware and software

• Follow, develop and implement internal procedures and processes for providing excellent user's support

• Work and communicate effectively with and extensive IT Team Tracking of all work via ticketing system

Minimum Qualifications

• Must be authorized to work in the United States

• Must have valid Driver's License

• Preferred Associate degree (information technology or relevant)

• Preferred Two (2) years in a leadership or supervisor role, coaching and developing employees and providing guidance and support to team members while fostering a collaborative and positive work environment

• Two (2) years' experience in supporting end-user technology, encompassing desktops, laptops, software, mobile devices and other technology peripherals

• Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements, Windows OS settings and configuration and Office Applications

• Demonstrated proficiency in managing service request, effectively document, track, monitor, and escalate service requests

• Proven experience developing and documenting best practices for I.T. support policies and procedures

Compensation, Benefits and Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• a strong compensation plan
• medical, vision, and dental program
• retirement program
• employee recognition rewards program (BRAVO)
• employee assistance program

Company Overview

Established in 1890, Boart Longyear is the world's leading provider of drilling services, orebody knowledge technology, and innovative, safe, and productivity-driven drilling equipment. With its main focus in mining and exploration activities spanning a wide range of commodities, including copper, gold, nickel, zinc, uranium, and other metals and minerals, the Company holds a substantial presence in the energy, oil sands exploration, and environmental sectors.

The Global Drilling Services division operates for a diverse mining customer base with drilling methods including diamond coring exploration, reverse circulation, large diameter rotary, mine dewatering, water supply drilling, pump services, production, and sonic drilling services.

The Global Products division offers sophisticated research and development and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and quality parts for customers worldwide.

Veracio, a wholly owned Boart Longyear subsidiary, offers mining clients a range of solutions that improve, automate, and digitally transform their orebody sciences by championing a modern approach through a diverse product portfolio that fuse science and technology together with digital accessibility. Veracio leverages artificial intelligence and advanced analytics to accelerate real-time decision making and significantly lower the cost of mineral exploration.

Our People

At Boart Longyear, people are our most important asset, and we understand that the best ideas are developed because of collaborative efforts between individuals with diverse backgrounds, opinions, and perspectives; That is why we are committed to diversity and inclusion in our work teams, fostering environments free of discrimination and harassment, where everyone feels free to present their opinions and be heard.

Our Vision

Boart Longyear's vision is to be the global industry leader in safety, drilling innovation and productivity.

Our Values

Our success as a business depends on how we operate. The 'how' is the distinctive way in which we conduct our business, guided by our values of Integrity, Health & Safety, Teamwork & Diversity, Customer Focus and Sustainability.

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn, Facebook, Instagram and Twitter.

As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com/