Lead IT Support Specialist Fulfillment Center

Basic Qualifications

• High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.

• Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.

• Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer

• Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.

• Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.

• Hours of support may require weekend, holiday and/ or off-hours shift coverage.

• Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Bachelor's degree

• Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA

• Experience at a distribution center or manufacturing environment

• Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)

• Experience building and maintaining databases (such as Web, Access and SQL)

• Experience coordinating service requests with appropriate IT team.

• Experience working independently and as part of a cross-functional technical team

Salary Range$20.32 - $30.42 / Hourly