Lead IT Support Engineer - IGN

J2 Global Communications, Inc. San Francisco , CA 94118

Posted 4 months ago

IGN is seeking an Senior Corporate IT Support Engineer to join our team. You will support reliable, efficient, and secure operations of our sites and systems, ensuring they are available to customers internal and external.

Knowledge

The successful candidate will possess strong and demonstrable technical skill in a majority or all of the following:

Windows Desktop 7/8/10, Sever 2008/2012 including AD management.

Mac OS X desktop and laptop support.

Networking: TCP/IP, DNS, DHCP, Access Switch management

Basic VoIP telephony, any previous PBX experience considered.

Qualifications

The successful candidate will have formal certification covering some or all of the previously documented

domain knowledge. It is not expect for a candidate to have all of the following, these should act as a guide

for the level of certifications being sought:

Microsoft: Certified IT Professional, Microsoft Certified Systems Administrator

CompTIA: The triple of Network+, A+ and Security+

Cisco: CCNA

HDI: Desktop Support Technician,Technical Support Professional

About IGN

IGN is a team of people that live and breath geek culture: video games, movies, comics and more.

Our work environment is open and casual

We also have great benefits.

Come geek with us, but prepared to work as hard as you play. It's serious business, after all.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are an Equal Opportunity Employer

IGN IT Support Job Specs

Senior Corporate IT Support Engineer Job Specification

Overview

Ziff Davis, a subsidiary of j2 Global, Inc., is a leading global digital-media company operating in four core

verticals: Technology, Gaming, Healthcare and Shopping. Its brands PCMag, Speedtest, ExtremeTech,

Geek, Toolbox, IGN, Everyday Health, AskMen, Offers.com, TechBargains, emedia and Salesify produce

and distribute premium content across multiple platforms and devices. Ziff Davis delivers advertising,

performance marketing, data services and licensing solutions to thousands of clients worldwide. Ziff Davis

publishes in 25 languages and successfully partners with local publishing operators across 114 countries.

IGN Entertainment is a leading Internet media and services provider focused on the video game &

entertainment enthusiast markets. We are the web's number one video game information destination and

serve one of the largest audiences of video gamers in the world.

IGN is seeking an Senior Corporate IT Support Engineer to join our team. You will support reliable,

efficient, and secure operations of our sites and systems, ensuring they are available to customers internal

and external.

Responsibilities

The core responsibility of this role will be to maintain our corporate information technology infrastructure to

support our business across all office locations in the LA region. This includes, but is not limited to:

Monitor the regional helpdesk ticket queue, then resolve or escalate all tickets raised in a timely

manner.

Ensure all infrastructure components are in good working order; both physical hardware condition

and software patching should be maintained.

Order and Deploy new user hardware as required, both Windows and Mac.

Provides site support and assistance to centralised IT teams as required.

Maintain technical site documentation.

Personal Attributes

Excellent customer service and people skills, including the following abilities:

Communicate technical information to non-technical people.

Comfortably communicate in a professional manner with employees at all levels of the

company.

Provide clear, concise updates and manage expectations.

Technical competence and passion:

Solid ability to understand and resolve technical problems.

Be invested in continual learning and development opportunities to ensure your knowledge remains

current.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#IGN


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Lead IT Support Engineer - IGN

J2 Global Communications, Inc.