Lead IT Engineer Collaboration Technologies Global Delivery

Kellogg Company Oak Brook , IL 60523

Posted 5 months ago

INF001391

Join our dynamic, progressive team of IT professionals in an environment where you can learn, grow, and create innovative technology solutions to help our business flourish. Become a part of our rich heritage that has grown from a small family business to a global organization with a presence in over 180 countries.

At the heart of the Kellogg Company is technology a key enabler of how we market, sell and manufacture our well-known and beloved brands to consumers around the globe.

We have an opening for you to grow with us as a Lead IT Engineer Collaboration Technologies Global Delivery.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

  • Implement Collaboration Tools & Technology: You'll work with the Global IT Collaboration Teams to define and implement collaboration tools and technology.

    Implement, optimize and manage our Skype for Business global environment, including installation of new server and user pools, policy configuration and troubleshooting. Implementation and configuration of Microsoft Office365 collaboration solutions like: Outlook, OneDrive, Teams and SharePoint Online. Including knowledge of their licensing, authentication and integration capabilities as well as management of their mobile applications.

  • Upgrades & Migrations: You'll contribute to management of the integration of Skype for Business and our voice systems across multiple telecommunication providers and Kellogg global locations. Contribute to manage our current SharePoint environment, executing application upgrades and migrations when required, and help define and implement document management and user privilege policies.

  • Strong Troubleshooting: Your strong Microsoft solutions troubleshooting skills to be able to leverage application behaviors, errors and logs to identify dependencies and arrive to root cause and long term fixes for complex problems.

  • Teamwork Across IT at Kellogg's: Use your IT experience to work across technology silos and re-engineer delivery and operational processes generating labor reduction and cost savings. Challenge the status-quo and bring ideas to the table to deliver improvements to our Communication and Collaboration environments through process automation and innovation approaches.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
End User Computing Engineer

Hub Group, Inc.

Posted 5 days ago

VIEW JOBS 12/6/2019 12:00:00 AM 2020-03-05T00:00 Hub Group, Inc (NASDAQ: HUBG) is a $4 billion provider of multi-modal transportation services. Our 4,000 employees deliver innovative solutions and industry leading service to help our customers better control their supply chains and associated costs. Our collaborative and inclusive culture offers extensive career development and learning opportunities. We were recently ranked in the top 25 of America's Best Midsize Employers by Forbes. This position is responsible for the delivery of internal and external customer facing technology services. This position will participate on a team charged with delivering high quality, cost effective services including client computing hardware and software, service/help desk support, and field service delivery as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. This position would assist the Manager and Director in partnering with IT and business leadership to deliver technology strategy, implementation plans, adoption methodologies and operational support for the previously mentioned service areas. The role requires a focus on service management and high quality customer service to our end user and independent business organization (IBO) community. This includes timely response to customer inquiry and requests, as well as on time delivery for standard end user computing functions, services, and products. ESSENTIAL JOB FUNCTIONS: * Delivery of End User Computing (EUC) technology services, Level 2/3 support, incident and request management, and personal productivity technologies * Develop new ways to automate/streamline current activities to help enable the shift left mentality as well as incorporate modern work place processes and procedures * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software to deliver required service levels * Receive and respond to incoming calls and emails regarding EUC problems and requests * Perform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutions * Assist with Audio Visual set up for town halls and assisting with resolving any issues associated with A/V * Effectively work with vendors to resolve issues to provide technology solutions to users * Spend time as required to interact with Infrastructure or Network Services, or any other group as needed to create, document, update policies and procedures * Accurately document instances of equipment failure, repair, installation and removal * Assess the need for and implement performance upgrades, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, CD-ROMs, and other components * Collaborate with system/network administrators to ensure efficient operation of the EUC computing environment * Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations * Participate in the creation and completion of metrics to be distributed to Sr Leadership * Provide timely verbal and written communications as required with users, vendors, and staff * Continually seek and consider innovative solutions to business problems and apply as relevant * Conduct research on EUC products evaluating them and recommending products for purchase * Write technical specification standards for the purchase of end-user workstations, laptops, tablets, printers and related hardware and software * Help train and assist Support Desk on Knowledge transfer, Knowledge Documentation to continually shift activities left to establish/build and grow self-service where ever possible * Provide thought leadership and subject matter expertise for enterprise EUC platforms * Assist in developing EUC strategic roadmaps, keeping them aligned with industry standards and best practices including: * Operating platforms * Management platforms * Application deployment * Security and administration * Modern Workplace * Ensure standards are met and maintained through the implementation of automated and/or manual tools and related reporting * Act as a focal point for resolution and/or escalation of IT service issues * Other duties as directed by management * A Bachelor's Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience required * A minimum of 3 years of experience providing end user workstation support and/or desktop architecture, preferably in a large corporate environment * Deep experience deploying and supporting Windows workstation environments including Active Directory and Microsoft Windows 7/8/8.1/10 * Deep experience installing, troubleshooting and administration of Microsoft Office, Outlook 365 and other common business applications * Advanced knowledge of and experience with configuring and troubleshooting desktop, laptop and tablet hardware * Deep experience with end user workstation management platforms such as Altiris or SCCM * Previous experience supporting end users in a Citrix / Thin Client environment * Experience with configuration and administration of Mac and other Apple products a plus * Advanced knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTP * Ability to develop technical documentation for training and end user procedures presenting ideas in user-friendly language * Highly self-motivated and directed, with keen attention to detail * Proven analytical and problem-solving abilities * Ability to troubleshoot over the phone/email/in person * Strong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and priorities * Outstanding follow-through and problem solving skills * Ability to adapt and work with people from multiple sites and countries * Ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software * Ability to deliver under pressure and cope with a demanding workload often operating to tight deadlines * Ability to rapidly assimilate issues across a broad range of business and technology requirements and drive resolution * Understanding of the businesses supported by Technology Services and the impact of new technologies and systems on that business * Work with the needed engineer(s) to ensure functionality across the proposed technologies * Excellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environment * Detail oriented, outgoing, and comfortable working with all levels of corporate personnel and possess the ability to learn quickly and manage multiple priorities * Solid experience with complex system integration projects * Excellent problem solving and troubleshooting skills WORKING CONDITIONS: * Sitting for extended periods of time * Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components * Lifting and transporting of moderately heavy objects, such as computers and peripherals * In addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users. Hub Group, Inc. Oak Brook IL

Lead IT Engineer Collaboration Technologies Global Delivery

Kellogg Company