Lead IT Deskside Admin And Engineer -- Audio & Visual (A/V) Specialist_Boston, MA

Atos Boston , MA 02298

Posted 5 months ago

Atos is a global leader in digital transformation services with pro forma annual revenue of $13.6 billion and 100,000+ employees in 72 countries. We are European n 1 ranked and a key player worldwide in Cloud, Cybersecurity and High-performance Computing. Atos is also the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Other noteworthy brands within the organization include: Atos Worldgrid, Atos Syntel, Bull, Canopy, Unify, Worldline Atos and more! For more information please visit, www.atos.net!

Position Title:

Lead IT Technical Deskside Administrator and Engineer -- Audio & Visual (A/V) Specialist


Downtown Boston, MA

Position Summary:

If you are an experienced (5+ years) IT and Tech/Desktop Support Specialist with in-depth know-how and interest in providing deskside support on all things related to Audio & Visual (A/V) products within a large, collaborative and fast-paced enterprise work environment, please keep reading!!


  • 3-5+ years' experience in specific knowledge of support practices on corporate A/V technology, such as:

  • Desktop Video, Video Conferencing, Polycom technology and Presentation support

  • 3-5+ years of industry experience working in an IT Deskside Support Tech role in and established production environment

  • Engaging Communication and Time Management skills

  • Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding Atos and our Customer's business problems and deliver solutions

  • Interpersonal: Forward facing customer service, technical and communication skills -- in person and over phone and team oriented.

  • Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.


  • Work as the Lead Technical Deskside IT support resource for Atos & Atos Customer's Conference rooms and other Audio and Visual (A/V) activities.

  • Ability to lead and/or provide guidance and usage insight on AV initiatives

  • Ensure timely resolution of all production issues as needed

  • Work with business to prioritize production implementation & change activities.

  • Conduct or facilitate root-cause analysis on any AV / Conference room issues as needed.

  • Act as a liaison between resources, business dept. and onsite IT management

  • Responsible with set-up/reconfiguration of Multi-purpose Room (MPR) for full room requests

  • Manage morning and evening room checks to ensure equipment up and running and rooms are neat and clean ensure equipment has been powered down, etc.

  • Work closely with Atos PMO Management Team on support process

  • Escalate when appropriate to PMO and Client Services Management on-site

  • Ensure all appropriate docs are maintained/updated and Shared among A/V technicians

  • Responsible for Remedy Incident queue monitoring activity and SLA performance

  • Work closely with Atos Deskside Team on support process

  • Escalate when appropriate to PMO and Client Services Management on-site

  • Work with escalations and ticket triage

  • Coordinate support efforts with local office support in International locations

Your Application:

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format. Atos does not discriminate on the basis of race, religion, color, sex, age, disability, veteran status or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities.

Career site: https://atos.net/en/careers

Twitter: https://twitter.com/atos

LinkedIn: https://www.linkedin.com/company/atos


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Lead IT Deskside Admin And Engineer -- Audio & Visual (A/V) Specialist_Boston, MA