Lead, IT Apps & Ops Support

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

• Manages a team of IT Applications & Operations Support Specialists conducting operational support and analysis to solve problems and improve business outcomes

• Responsible for design, troubleshooting and development of software products along with mentoring and leading a team of engineers

• Provide required oversight & governance to engineering team members troubleshooting next-generation Digital products for company and customers

• Guide low level troubleshooting of deep systems design of digital products and helps develop processes and best practices

• Write processes & establish support frameworks and guidelines for clean, well-thought-out design and code with a focus on quality, simplicity, & maintainability of Digital Product

• Consider the customer's perspective and experiences when designing systems and work on providing superior customer experience for State auto’s digital assets

• Closely work with Enterprise Architects and evolve the overall design of the systems

• Communicate effectively and partner well with other disciplines of the product team to deliver high quality solutions from envisioning to deployment to Digital asset’s availability

• Drive, coach and mentor other software engineer through design reviews, troubleshooting, and test case reviews

• Responsible for understanding and adapting to new technologies, tools, methods and processes across Cloud & Mobile platforms, solutions

• Help to drive current and future state Architecture for the digital products in scope.

• Think long term and provide technology evaluation and recommendation for application architecture problems across the company

• Create and adopt Technology Patterns and Practices for digital products from the industry

• Work to provide better Architectural standards as needed for Digital products by working with Enterprise architecture team

• Drive Architectural consolidation and simplification aligning to the overall system design

• Evaluate current services and drive performance, availability, and supportability improvements across environments

• Spend time with User experience designers, Product owner and Digital Capability Owner in reviewing the prioritized backlog and aligning them to the overall tech

• Design for upcoming Sprints

• Work collaboratively with the other Capability teams such as Infrastructure, Security and Devops to drive the digital product’s capability

• Develop processes, tools, and A/B testing constructs to monitor and analyze performance.

• Telecommuting permitted up to 100%

Qualifications

The position requires a bachelor’s degree, or foreign equivalent, in Electronics Engineering, Computer Science, Business Administration or a related field plus eight (8) years of experience in the job offered or a related occupation.

Position also requires demonstrable experience with each of the following:

• Business operations, IT concepts, strategies, and methodologies; ITIL v4, Software development on Premises and Cloud like AWS and Microsoft azure

• Systems, project planning methodologies, tools and IT standards and guidelines

• Agile, SDLC, Scrum and Kanban including Sure path Guidewire implementation approach

• Analyzing business requirements for alignment with technology architecture, infrastructure design, and technology selection decisions to assist with designing and implementing solutions to improve efficiency and effectiveness

• Enterprise application integration, Business intelligence/decision support system, and Enterprise data design and management

• Defining functional and technical requirements

• Systems and vendor selection

• System integration

• IT process re-engineering

• Advanced knowledge of application architecture and design across enterprise systems

• Software engineering of large-scale systems/digital products

• Designing and coding in Spring Boot

• Developing APIs using REST Web Services in application

• Data and infrastructure architecture disciplines

• Sound Guidewire Subject Matter Expertise within Suite of Products

• Strong Transact Querying ability within multiple relational databases

• Troubleshooting to determine root cause in complex application architectures

• Functional knowledge of logging applications

• JIRA and Confluence

• Core Java, HTML, XML, Java Script, and Dot NET.

• Windows, Tomcat, Linux (AWS and on Prem).

• SQL, and Mongo dB.

• SOLR, Data Flux, OneInc Payment Processing, and CIS/RE360.

• Service Now; and AppDynamics, Splunk, and Google Analytics.

• Telecommuting permitted up to 100%.

REFER TO: To apply, please visit https://jobs.libertymutualgroup.com/, select “Search Jobs,” enter job requisition 2024-64852 in the “Job ID or Keywords” field, and submit resume. Alternatively, you may apply by submitting a resume via e-mail to RecruitLM@LibertyMutual.com. Reference requisition number in subject of e-mail.

About Us

This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.  

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California

• San Francisco

• Los Angeles

• Philadelphia