Provide crisis intervention counseling, and conduct suicide lethality assessments when needed to support Intervention Specialists.
Ensures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.
Provides shift leadership to paid and non-paid employees in the absence of the supervisors.
Conducts weekly quality assurance activities and assists in training/ staff development activities.
Ensures victim advocacy and all other active rescue activities occur within expectation as required to support program needs.
Conduct safety checks for victims of sexual assault and/or domestic violence when appropriate.
Complete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.
Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
Demonstrate availability for off hours assignments when necessary for service area functioning.
Expected to meet all contracted deliverables.
Expected to maintain an average score of 80% or greater on all individual performance metrics.
Perform such other duties as may be assigned by the supervisory team.
Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
One year experience in crisis intervention may be substituted in lieu of degree.
Knowledge of/or ability to learn Windows based computer system required.
Ability to communicate verbally and in written documentation.
Proven leadership skills.
Know and comply with the policies and procedures of the Agency.
Knowledge of crisis intervention and assessment skills.
Knowledge of quality assurance/improvement tools and processes.
Knowledge of Window based computer operating system and basic software programs.
Ability to understand and apply applicable policies and procedures.
Ability to utilize problem solving techniques.
Ability to communicate effectively verbally and in writing.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Skill in operation of a word processing and database programs on a personal computer.
Physical Demands/Working Conditions
Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Ability to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.
Working Conditions: Work is primarily performed indoors. The noise level is moderate.
12:30am. 2-1-1 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.
Rate of Pay: Starting rate of pay is $14.54/hour.
Crisis Center Of Tampa Bay