Lead Intervention Specialist (Mon - Fri 4:00Pm - 12:30Am)

Crisis Center Of Tampa Bay Tampa , FL 33602

Posted 1 week ago

Position Summary

  • Provide crisis intervention counseling, and conduct suicide lethality assessments when needed to support Intervention Specialists.

  • Ensures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.

  • Provides shift leadership to paid and non-paid employees in the absence of the supervisors.

  • Conducts weekly quality assurance activities and assists in training/ staff development activities.

  • Ensures victim advocacy and all other active rescue activities occur within expectation as required to support program needs.

  • Conduct safety checks for victims of sexual assault and/or domestic violence when appropriate.

  • Complete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.

  • Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.

  • Demonstrate availability for off hours assignments when necessary for service area functioning.

  • Expected to meet all contracted deliverables.

  • Expected to maintain an average score of 80% or greater on all individual performance metrics.

  • Perform such other duties as may be assigned by the supervisory team.

  • Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.

  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.

  • Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.

  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.

  • One year experience in crisis intervention may be substituted in lieu of degree.

  • Knowledge of/or ability to learn Windows based computer system required.

  • Ability to communicate verbally and in written documentation.

  • Proven leadership skills.

  • Know and comply with the policies and procedures of the Agency.

  • Knowledge of crisis intervention and assessment skills.

  • Knowledge of quality assurance/improvement tools and processes.

  • Knowledge of Window based computer operating system and basic software programs.

  • Ability to understand and apply applicable policies and procedures.

  • Ability to utilize problem solving techniques.

  • Ability to communicate effectively verbally and in writing.

  • Ability to work independently.

  • Ability to establish and maintain effective working relationships with others.

  • Skill in operation of a word processing and database programs on a personal computer.

Physical Demands/Working Conditions

Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Ability to sit for long periods of time. This position performs duties of more than average difficulty requiring reasonable initiative and independent judgment under general supervision.

Working Conditions: Work is primarily performed indoors. The noise level is moderate.

Travel: Minimal.

Hours: Monday

  • Friday 4:00pm

  • 12:30am. 2-1-1 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents.

Rate of Pay: Starting rate of pay is $14.54/hour.


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Crisis Center Of Tampa Bay