Lead Instructional Designer

Time Warner Cable Stamford , CT 06901

Posted 3 weeks ago

Posting Job Description

JOB SUMMARY This Lead Instructional Designer position is responsible for designing, developing and maintaining curricula and programs used to train the team of outside sales representatives (DSRs, MTSRs and SCSAE).

In creating complex instructional design projects, you will conduct needs assessments, select instructional models, design instructional content and the development of instructional materials in consultation with subject matter experts.

In this role you will also curate content and teach experts how to generate and share content. You will ensure that instructional programs are effectively implemented and evaluate content and adjust as required. And you will act as curriculum design subject matter expert.

MAJOR DUTIES AND RESPONSIBILITIES

  • Collaborate with leadership team and business subject matter experts for the creation and development of relevant content to elevate skills levels, engagement and motivation of the external sales representatives.

  • Design engaging e-learning that enhances business performance

  • Partner with the business to create clear learning objectives in support of business goals

  • Design and develop high-quality learning content to meet the needs of the supported audience

  • Conduct reviews of training materials to ensure learning objectives are met

  • Provide enhancements and revisions to existing materials and content based on SME/Stakeholder feedback

  • Maintain current knowledge of the latest industry tools and processes

  • Collaborate with assigned peers, Manager(s) and/or Director(s) to create quality training deliverables

  • Actively participate and/or facilitate in in-person or virtual meetings as needed to support learning projects

  • Maintain accurate status of projects, milestones, and tasks in the team project tracking tool

  • Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders

  • Design and develop comprehensive learning solutions, incorporating multiple deliverables, to meet business and performance objectives

  • Create and implement evaluation plans to demonstrate the business impact of training initiatives

  • Achieve and model team quality standards in all aspects of learning design

  • Actively and consistently support all efforts to simplify and enhance the customer experience

  • Proactively partner with internal customers to determine performance and training needs

  • Identify and use a variety of media formats in the design and development of curriculum

  • Design and develop innovative learning that leverages technology effectively to address business performance and learning needs

  • Design instruction that reflects an understanding of the diversity of learners and groups of learners

  • Manage external resources to maximize cost effectiveness and quality

  • Apply business skills to managing instructional design

  • Promote collaboration, partnerships, and relationships among the participants of a project

  • Serve as a mentor and/or knowledge resource to less experienced designers

  • Develop partner relationships with SMEs and stakeholders to ensure that training is meeting expectations beyond initial implementation

  • Lead large-scale, high-profile learning projects

  • Serve as creative and planning resource to internal customers

  • Identify improvements to team processes and champion their implementation

  • Serve as an authoritative resource on technical and process related issues.

  • Act as curriculum design subject matter expert to include providing feedback to other curriculum developers and training delivery instructors

  • Communicate outcomes, risks, and follow ups that result from train the trainer activities to appropriate Stakeholders

  • Anticipate client needs by managing complex, long-term client relationships

  • Promote a high-impact service culture by engaging and advanced consulting with key stakeholders

  • Create training and content that is consistently innovative, highly engaging, and utilizes the most advanced techniques and technology available, with a demonstrable impact on business results

  • Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Critical thinking and analytical skills

Ability to prioritize and organize effectively

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of management and company personnel, including Executives

Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Skilled in multimedia curriculum development, as well as graphic design, video editing, and animation

Ability to evaluate the viability of new technologies, tools, and platforms for use in the company

Ability to drive adoption of new learning technologies and platforms

Ability to train and advise internal and external partners on the use and selection of design tools, deliverable options, graphic design, and delivery platforms

Ability to determine technical proficiency benchmarks for the organization

Education

Bachelor's degree in Education, Adult Learning or equivalent experience

Related Work Experience

7+ years Instructional Design and development experience

3 + years project management, leadership experience

Knowledge of cable television products and services a plus

WORKING CONDITIONS

Office environment


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Lead Instructional Designer

Time Warner Cable