Lead Installation Technician

Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

About the opportunity:

The Installation team lead will be responsible for overseeing a crew in the installation of various components for food equipment to include adjusting, aligning, assembling, calibrating, inspecting, lubricating and testing of commercial food prep equipment, electrical/mechanical and electronics troubleshooting The selected candidate will comply with all applicable service policies and procedures, maintain frequent contact with the office to receive service assignments and review service problems with advisor, or manager. Must be available for overtime and on-call schedule.

Some of the key activities that you will perform in this role are:

• Work on-site to set up, program, dismantle and reconstruct equipment when necessary

• Contact customers prior to installation date to verify schedule

• Provide guidance and coaching to installers as it relates to work assignments: specific work steps, proper use of tools, machinery and overall job performance

• Maintain customer satisfaction by delivering excellence in products and service; provide superior customer service by working out solutions in the best interest of the customer

• Maintain vehicle inventory and appearance