Lead Infrastructure Engineer

H&R Block, Inc. Kansas City , MO 64126

Posted 2 months ago

What you'll do...

JOB SUMMARY

The Lead Infrastructure Engineer participates in developing an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the H&R Block information technology infrastructure.

The Lead position will be responsible for managing day-to-day work activities for one other Sr. Network engineer and leads activities in the areas of technical support escalation, internal resource application, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics.

JOB DUTIES

  • Participate in as appropriate the engineering and deployment planning of infrastructure systems for IT and business customers. Contribute to the proactive identification of automation opportunities in workflow, electronic information availability, and new systems management tools.

  • Proactively engage as the Tier 3 escalation point to satisfy requests for new applications or functionality or resolve system, software or hardware deficiencies in existing systems. These actions may include initiating technical research, presenting and leading a corrective plan of attack, interface with vendors for additional analysis, or executing a system recovery in the case of failure.

  • Provide timely and consistent communication on overall systems status and operational issues as required by support and customer groups.

  • Assure quality workmanship is performed by utilizing industry best practices and following H&R Block corporate standards and guidelines.

  • Participate in and lead as appropriate efforts to define and implement proactive fault detection and capacity monitoring systems. Lead activities that actively review configuration to assure these systems quickly and accurately detect and mitigate incidents/problems through proper testing and maintenance. (i.e., CPU, Disk, Memory utilizing H&R Block corporate systems and standards.)

  • Assure optimum systems performance by implementing and following sound system tuning practices, swift fault isolation and rigorous problem resolution management.

  • Participate/lead in the planning, development and execution of backup and recovery services.

  • Provide efficient and effective project assistance to the internal and external H&R Block user community. Provide input that identifies hardware and software requirements, alternatives, implementation of solutions, and expanded use of network systems.

  • Ensure procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions are being utilized within the Enterprise.

JOB REQUIREMENTS

  • CCIE Routing/Switching certification or passed written exam.

  • Minimum 5 years experience with routing protocols such as: OSPF, BGP, (E)IGRP and MPLS, Frame Replay, VLANs, Ethernet, Access Lists, TCP/IP, DNS, DHCP, SMTP, SNMP, WINS, etc.

  • Eight years proven experience in problem solving Data Networks

  • Working knowledge/experience with Cisco Nexus switches a plus

  • Experience with Cisco VPN concentrators

  • Working knowledge of SSL VPNs on Cisco ASA's

  • Working knowledge of Cisco SPA modules 65xx chassis

  • Working knowledge of enterprise management/monitoring applications such as CiscoWorks, Openview, SolarWinds and Netscout (nGenius Performance Manager)

  • Working knowledge of F5 BigIP and Ace Module

  • Working knowledge of firewall components including Crossbeam, Blue Coat and Cisco ASA's

  • Basic experience with Windows XP, 2000 and 2003 Advanced Server a plus

  • Project planning tools and techniques including resource allocation, time management, cost/benefit analysis.

  • Practical experience with process mapping tools and techniques.

  • Quality assurance techniques and protocols.

  • Information technology implementation and management methodologies.

  • Bachelor's degree in Computer Science or equivalent through a combination of education and work experience.

  • In-depth understanding of inter-operational relationships of various infrastructure components of an IT infrastructure including but not limited to server systems, storage technology, network technology, information security and operational knowledge of application tools.

  • Strong analytical ability, including network and network systems design, capacity planning, operations methodology, and error detection and resolution techniques.

  • Ability to manage rapidly shifting priorities and workloads.

  • Strong oral, written and interpersonal communication skills and customer service skills.

  • People management and leadership skills including evaluation, coaching, conflict resolution and team building.

What you'll bring to the team...

Education:

  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

  • 8 years Minimum related work experience
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Infrastructure Engineer

Data Systems International

Posted 2 weeks ago

VIEW JOBS 10/4/2021 12:00:00 AM 2022-01-02T00:00 DSI/Cloud Inventory® is a long-standing innovator in mobile-first supply chain software serving some of the most well-known brands on the planet. The recent global pandemic proved how critical an organized and efficient supply chain is to businesses and consumers alike. Top consumer and industrial companies are leaning on our technology to improve access to the products that impact our everyday lives. Join us at DSI where we are passionate about taming the complexities of the global supply chain, and you will interact with countless consumer and industrial product companies that are optimizing their critical supply chains with our technology. We are growing our Infrastructure Services practice and are actively seeking a Senior Infrastructure Consultant. We are deep in the throes of an exciting 3-year transformation from a successful software company in the global supply chain space, to the leader in cloud-based supply chain Software-as-a-Service (SaaS). We have built tremendous momentum and are laser focused driving the vast benefits customers gain from our leading flagship product Cloud Inventory. This transformation has not only been profound with our marketplace but has also proven to be a profound cultural opportunity to level-up our wonderful team of passionate and talented people. There has never been a better time to be on our team. Our business performance has been hitting all-time highs, and our future looks brighter than ever. What You'll Do Your primary responsibility as a Senior Infrastructure Consultant is the design, installation, configuration, and deployment of DSI's Cloud Inventory and Enterprise Printing Platform (EPP) software solutions into our customers on-premises and cloud environments. This team assists with configuration and integration of these solutions into various ERP applications as well as providing technical expertise in the support of wide area networks, local area networks, Wi-Fi networks, along with device and printer integration into those environments as they relate to the deployment of the Cloud Inventory and EPP solutions. Our team also assist with the planning and design of high availability and disaster recovery solutions for customers as it relates to their purchased solutions. What We'll Do Here at Cloud Inventory®/DSI we provide our consultants the opportunity to work with customers in virtually every industry under the sun. This provides our consultant ability to learn new and grow existing skills in a variety of technical areas. Not only to our Infrastructure consultants need to understand traditional technology stacks like Windows, Linux, SQL Server, but they will have the opportunity to learn lesser used technologies such as OS400, Unix, RFID, voice, PCL controllers, Pick to Light, Conveyor and scale communications and machine to machine integration. Along with both on-premises and cloud infrastructure deployment in cloud stack such as AWS, MS Azure, Oracle Cloud Infrastructure and Google Cloud. You will have opportunity to work with varying security requirements and solutions, a work to help guide and drive the next version of our solutions. As a Senior Infrastructure Consultant, you will have the opportunity to grow not only your knowledge but your experience - which in time will lead into a managing role over the team and contractors we work with. With enough time and experience this can lead into a director-level position within business unit. Who You Are A successful applicant for this position is a keen technical resource with sharp logical troubleshooting skills that has a drive and desire to know how a complex multi-layer solution operates down to the packet level. They have excellent customer communication skills and can explain complex software and architecture solutions to less technical resources. They are organized and detail oriented and have excellent documentation skills. Must be comfortable speak with all levels within and organization from clerical to senior management. What You Bring * 2-5 years' experience in deploying applications in on-premises or cloud infrastructure using any of the following technologies. * VMware ESx * Microsoft Hyper-V * Amazon Web Services * Microsoft Azure * Google Cloud * Oracle Cloud Infrastructure * 2-5 years' experience in the use of and implementation of Virtualization using VMWare and Microsoft Virtual Server technologies. * 2-5 years' experience with the following operating systems. * Microsoft Windows Server editions including; * Windows Server 2012 and above * Microsoft Windows Desktop Operating Systems including; * Windows 8 and above. * Must understand and be able to explains the differences between server class operating systems and desktop operating systems. * 2-5 years' experience with the following Relational Database Management Systems including database design with relationship to performance, recoverability, and high availability. * Microsoft SQL Server both standard and enterprise editions. * Oracle Database * MySQL * 2-5 years' experience researching and evaluating new technology as it relates to implementing new architectures * 5+ years' experience working in network infrastructure technology field; with demonstrated knowledge of: * WAN and LAN networks * Network protocols * Wired and wireless network topologies * Common network hardware components (servers, routers, switches, storage area networks) * Installation, configuration, troubleshooting, and maintenance of server class operating systems and software (Wintel, OS/400, Unix/AIX/Linux, etc.) * Installation, configuration, troubleshooting, and maintenance of server class database (SQL/Server, Oracle) including knowledge of database query, tuning, and maintenance techniques * Previous IT consulting experience At Cloud Inventory®/DSI we are passionate about our Team Members, our products, and our customers! If you feel you match that level of passion about your work, and believe this role would be a good fit for you, we'd love to hear from you. Take your first step in exploring a career at DSI - apply today! Data Systems International Kansas City MO

Lead Infrastructure Engineer

H&R Block, Inc.