Lead Infrastructure Engineer

Key Responsibilities

We are seeking a Lead Infrastructure Engineer to join our team and lead the management and optimization of our IT infrastructure. If you're a seasoned professional with expertise in supporting email (Office 365), desktop, printer, server, cloud, and storage systems, and have a passion for leadership, we encourage you to apply.

Job Description: As a Lead Infrastructure Engineer, you will oversee the design, implementation, and maintenance of our company's IT infrastructure while providing leadership and guidance to a team of infrastructure engineers. You will collaborate closely with cross-functional teams to ensure the reliability, security, and scalability of our IT systems to support business operations effectively.

Key Responsibilities:

• Lead and mentor a team of infrastructure engineers, providing technical guidance, coaching, and support to drive professional growth and development.

• Manage and administer Office 365 email systems, including Exchange Online, to ensure seamless communication and collaboration across the organization.

• Provide desktop support services, including provisioning, configuration, and troubleshooting of end-user devices such as laptops, desktops, and mobile devices.

• Oversee printer systems, including networked printers, to ensure efficient printing services and device management.

• Maintain and optimize server infrastructure, both physical and virtual, to support business-critical applications and services.

• Manage cloud infrastructure, including IaaS, PaaS, and SaaS solutions, to ensure scalability, reliability, and cost-effectiveness.

• Administer storage systems, such as network-attached storage (NAS) and storage area networks (SAN), to ensure data availability, integrity, and performance.

• Collaborate with internal teams and external vendors to design, implement, and support IT infrastructure solutions that meet business requirements and industry best practices.

• Implement and enforce security policies, procedures, and controls to protect the organization's IT infrastructure against cyber threats and vulnerabilities.

• Develop and maintain documentation, standard operating procedures (SOPs), and knowledge base articles to facilitate efficient operations and knowledge transfer.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Minimum of 8 years of experience in IT infrastructure management, with a focus on email (Office 365), desktop, printer, server, cloud, and storage systems.

• Strong expertise in administering Office 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.

• Minimum of 5 years of experience delivering technology solutions at an enterprise level.

• Proficiency in managing Windows and/or Linux server environments, including Active Directory and Group Policy management.

• Experience with virtualization technologies such as VMware vSphere or Microsoft Hyper-V.

• Hands-on experience with cloud platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).

• Knowledge of storage technologies, including SAN, NAS, and RAID configurations.

• Excellent leadership and communication skills, with the ability to motivate and inspire team members.

• Strong problem-solving skills and the ability to troubleshoot complex technical issues effectively.

• Relevant certifications such as MCSE, MCSA, CompTIA Cloud+, AWS Certified Solutions Architect, or equivalent are a plus.

Location Information

Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.