Lead Infrastructure Engineer

Summary

This requisition expires on June 4, 2024, but may close earlier if the position is filled prior to the expiration date.

Responsible for overseeing, developing, and supporting the enterprise infrastructure environment and related technologies citywide.

Essential Functions and Other Important Duties

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DUTIES

• Research best practices, updated industry standards, technology developments, and innovative concepts and recommend changes to systems, policies, and procedures.

• Lead work and team supporting tech control, installation, repair, and management of Virtualization, Server operating systems, Fiber Channel SAN and NAS storage including storage replication and site-to-site replication technologies, scripting techniques, Cloud Services and Cloud Infrastructure, VLAN/VXLAN/NSX, Routing and Switching, PKI, network Wireless, VPN, firewalls, reverse proxies, and other server and network related technologies.

• Function a subject matter expert and lead for the infrastructure team and project management; assist leadership with developing and measuring key performance indicators (KPIs).

• Oversee development and support for Virtualization, Server, Storage, Cloud, Network, and Security technologies, assignment of projects and tasks; ensure environment and projects are documented appropriately, delivered on time and within budget.

• Ensure the infrastructure technologies are managed in terms of asset management and monitored proactively.

• Monitor Infrastructure technologies' performance levels and trends to determine quality of service for the entire infrastructure; ensure documentation, guidelines, and all standards are maintained to ensure compliance.

• Assist leadership to ensure that all support contracts, service-level agreements, and vendor contracts are properly negotiated, budgeted, executed, and managed.

• Collaborates with internal and external stakeholders to make sure technology offering(s) meet customer needs.

• Gather information, provide recommendations, and implement customer requirements allowing allows for growth and scale.

• Ensure infrastructure equipment is kept at proper software version and security patch levels.

SUPERVISORY/BUDGET RESPONSIBILITIES

• None.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Requirements

EDUCATION, EXPERIENCE, AND LICENSES/CERTIFICATIONS

• High School Diploma or equivalent, or a related field; and,
• Ten (10) years' experience in computer science, technology science, information management systems, or a related field,

OR

• Bachelor's Degree from an accredited college or university in Computer Science, Computer Information Systems, Business, or a related field; and,
• Six (6) years' experience in computer science, technology science, information management systems, or a related field,

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

REQUIRED SKILLS/ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Knowledge of Citywide policies and procedures.

• Knowledge ofVirtualization, Server, Storage, Cloud, Network and Security technologies.

• Skill in documentation development and complete work through change management processes based on ITIL framework.

• Skill in data loss prevention techniques and implementation.

• Skill in complex problem solving, identifying complex problems, and reviewing related information to develop and evaluate options and implement solutions.

• Skill for ensuring continuous improvement in processes, relationships, and cost savings.

• Skill in providing exceptional service to internal and external customers.

• Skilled in reading and comprehending highly technical or specialized materials.

• Skill at an advanced level with Microsoft Office 365 and other software systems necessary to complete work.

• Skill in analyzing and researching, to interpret and understand policies, laws, and regulations, and to provide workable recommendations and solutions to problems that maintain compliance.

• Ability to establish and maintain effective interpersonal relationships.

• Ability to handle difficult and stressful situations with professional composure and confidentiality.

• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.

• Ability to motivate,mentorand manage teamsthroughdirect and indirect influence.

• Ability to gather and analyze data, draw conclusions, and present data and other information in a clear and logical manner in a fasted-pace environment.

• Ability to develop, understand, interpret, and apply rules, policies, and procedures operations.

• Ability to simultaneously handle multiple tasks and changing priorities in an efficient and effective manner.

• Ability to maneuver comfortably through complex policy, process, and people-related organizational dynamics.

CONDITIONS OF EMPLOYMENT

• Must have and maintain a valid Class "C" Driver's License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class "C" driver's license and state required minimum automobile liability insurance within 90 days of hire per state law).

• Must pass a drug test, driver's license check, criminal history background check and social security number verification.

• Must meet the Civilian Hiring Standards of the Denton Police Department.

Environmental Factors and Conditions/Physical Requirements

SAFETY

• Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.

• Follow established safety procedures and techniques to perform job duties, including lifting and climbing; operate tools and equipment according to established safety procedures.

• Promptly report unsafe conditions in the work area and/or any conditions that are not immediately correctable to the supervisor.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Safety Sensitive (Subject to random drug testing): No.

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.

• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.

• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching.

• Lifting: Lifting no more than 10 pounds.

• Environment: Works in an office setting; occasionally requires irregular and/or prolonged hours.

• Travel: Travels to City of Denton buildings and professional meetings as required.

• Attendance: Regular and punctual attendance at the worksite is required for this position. Requires work outside of normal business hours, as needed.

• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

CORE VALUES

• Inclusive

• Collaborative

• Service-Oriented

• Strategically Focused

• Fiscally Responsible

TOP TIER BENEFITS

• Medical, dental, and vision coverage in addition to life and disability insurance plans?

• Employee Health Clinic

• Paid Vacation Days and Paid Holidays

• Retirement Plan

EEO STATEMENT

The City of Denton is an equal opportunity employer. It is the City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.

ADA/EOE/ADEA

This job description is not an employment agreement, contract agreement, or contract. Management has the exclusive right to alter this job description at any time without notice.