Lead Information Technology Specialist

Department Of Agriculture Asheville , NC 28804

Posted 2 months ago

  • Duties

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Duties

Summary

The Chief Information Office (CIO) manages the Information Resources environment for the Forest Service. The incumbent leads by example in defining a customer service culture to ensure that all customers are treated with respect and civility, and ensures that whenever possible, the CIO staff cultivates partnerships with customers in developing solutions to meet their needs.

For additional information please contact Alice Banks at 404-347-3311, or alice.banks@usda.gov.

Learn more about this agency

Responsibilities

  • Performs a wide variety of IT functions which may include developing technical requirements for new or modified applications; analyzing and determining optimal hardware and software configurations.

  • Performs special assignments and develops new methods, approaches and procedures for appropriate IT specialty areas.

  • Plans and coordinates short and long range plans. Provides advice and guidance on a wide range and variety of IT issues.

  • Works with customer program representatives to refine functional requirements into design specifications, and determines the best approach for implementation within a technical environment.

  • Provides functional expertise, analysis, and advice to the internal customers and/or contractors for interface decisions, integrated processes and operational considerations.

Travel Required

Occasional travel

  • You may be expected to travel for this position. Occasional travel required to other Forest Service Offices for meetings or training.

Supervisory status

No

Promotion Potential

None

  • Job family (Series)

2210 Information Technology Management

  • Requirements

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Requirements

Conditions of Employment

  • Must be a U.S. Citizen or National.

  • Males born after 12/31/1959 must be Selective Service registered or exempt.

  • Subject to satisfactory adjudication of Public Trust background investigation and/or fingerprint check.

  • Successful completion of one year probationary period, unless previously served.

  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.

  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

You must possess the Basic Requirements Identified below to be considered eligible for this position. Your resume must clearly show that you possess the appropriate specialized experience requirements. To receive consideration for this position, you must meet all qualification requirement by the closing date of the announcement.

The following link provides more information on the qualifications for this position: Information Technology (IT) Management Series

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Applicants must have one year of specialized experience equivalent to at the GS-11 grade level.

Specialized Experience is defined as working at a full performance level operating position performing a wide variety of Information Technology (IT) functions which include; developing technical requirements for new or modified applications; analyzing and determining optimal hardware and software configurations; providing technical guidance in the design, coding, testing, and debugging process; assisting customers in installing applications; troubleshooting post-installation problems; and coordinating the technical support of deployed applications.

AND

Information Technology (IT) related experience must also demonstrate each of the four competencies listed below:

  • Attention to Detail
  • Is thorough when performing work and conscientious about attending to detail.
  • Customer Service
  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication
  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving
  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

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Lead Information Technology Specialist

Department Of Agriculture