Thrive Pet Healthcare Austin , TX 78719
Posted 1 week ago
SUMMARY/OBJECTIVE
Under the direction of the Implementation Manager, the Lead Implementer Commercial organizes and facilitates the implementation of Vetspire and drives operational productivity through the development of standard operating practices and staff training.
KNOWLEDGE AND SKILLS
Familiar with a variety of veterinary industry concepts, practices, and procedures and relies on broad experience and judgment to plan and accomplish goals
Understanding of veterinary practice workflows and software requirements.
Provides consultation on complex projects and is considered a top-level, senior contributor/specialist
Moderate to advanced knowledge of computers
Ability to maintain the confidentiality of business-specific systems, processes, and content as needed
Ability to be self-driven, detail-oriented, organized, multitask, and prioritize jobs
Ability to work and manage in a collaborative team environment
Ability to communicate effectively with various levels of experience and education
Proficient in written and verbal communications
A high level of Vetspire knowledge is required, other Veterinary PIMS an advantage
Attend all internal training sessions for new builds and enhancements and keep up to date to ensure the most accurate training of location staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures timely completion of project tasks, maintains project plans, and establishes implementation best practices
Ability to manage and prioritize your time - essential to role
Work closely with the project team to configure the site to the client's exact specifications and site customizations. Including but not limited to: Creating a schedule, appointment types, encounter templates, consent forms, macros, packages, product and service pricing lists, setting up protocols, reminders, reporting, and integrations.
Create boarding and NOVA templates per client's needs and specifications - if applicable.
Work with Bitwerx and our data team to ensure successful data migration and data syncs. Including but not limited to training the client on how to maintain and /or make changes after the implementation process is complete.
Facilitate and lead all staff training via webinars, in-person meetings, and other online coursework providing additional training meetings and/or sessions as necessary.
Ensures accountability in the completion of self-paced training modules
Assist in developing SOPs to drive operation efficiency
Facilitate project planning meetings and enable communication of project status to operational leaders & managers
Assists with change management when migrating practices to Vetspire and coding structure.
Work with the project team to develop a product and service code list for both de Novo's and existing locations. They work closely to set up pricing and upload the lists into Vetspire including data checking.
Identifies, communicates, and resolves barriers for implementation projects
Evaluates practice needs, develop systems that support business processes and effectively communicate to managers on required product development
Must be collaborative, reliable, and responsive
Solution orientated and empathetic
Build relationships with all members of the practice team to promote and support a positive team culture
Provides expert guidance, technical support, and training for end-users
Supervises trainers by monitoring performance and ensuring the success of a project
Manage travel expenses in accordance with company policy
TRAVEL AND HOURS OF WORK
Some travel could be required outside of typical business hours, depending on the hospital's operating hours.
Working/travel hours have the potential to extend into weekends.
Apply today!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
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Thrive Pet Healthcare