Lead ICP Community Care Mgr / Clinical Integration

Work where every moment matters.

Every day, over 38,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.

With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.

Position Summary:

The Lead ICP Community Care Manager is a healthcare professional position, working as a member of the ICP Community Care Management team performing patient outreach and additional administrative responsibilities for program development and implementation, managing data and outcomes, and performing quality assessment activities. Provides regular written and verbal feedback to leadership and staff level team members, assists in educating, coaching and mentoring for success. Spends up to 40% of their time performing administrative tasks and may be required to be on-site/in-person as needed.

Position Responsibilities:

Key Areas of Responsibility

• Performs transition of care services for patients following Emergency Department (ED) Utilization, or admission to acute inpatient settings, skilled nursing facilities and other post-acute facilities and collaborates with other HHC system partners and external community partners to address patient care needs.

• Performs community care management in collaboration with patient, caregiver, providers and additional care team members to provide longitudinal services including development of a care plan, education, appropriate referrals and community supports.

• Participates in ongoing operational and programmatic assessments and continuous improvement opportunities, and leads through workgroups, collaborative pilots and change management initiatives. Contributes to ongoing development of the care management model across the continuum through valuable input and constructive feedback.

• Evaluates team performance through key performance indicators (such as completion of documentation, timeliness of outreach, productivity) and provides input to annual performance reviews. Identifies barriers to achieving targeted clinical/ performance outcomes; communicates risks and proposes countermeasures to leadership.

• Conducts regular meetings with team members to provide feedback, coaching and guidance to support employee engagement and satisfaction, and ensures organizational priorities are implemented effectively. Assists in identifying staff development opportunities and relevant continuing education based on organizational and individual needs.

• Assumes primary responsibility to organize daily operations for delegated staff, ensuring practice coverage, confirming patient assignments, triage of referrals and other work. Provides first level assistance for staff escalations and clinical challenges.

• Performs other related duties as required.

Working Relationships:

This Job Reports To (Job Title): Manager, Care Management, Integrated Care Partners

Requirements and Specifications:

Education

• Bachelor of Science Degree in Nursing OR Masters of Social Work

Experience

• Minimum: Minimum of 5 years Case Management / Care Coordination experience

• Preferred: 5 years Case Management / Care Coordination experience in Acute / Ambulatory Care settings; prior administrative experience/ experience leading teams

Licensure, Certification, Registration

• Minimum: Licensed in CT, MSW or RN
• Preferred: Additional certification in Case Coordination/ Care Management

Language Skills

• Minimum: English

• Preferred: Bilingual English/ Spanish

Knowledge, Skills and Ability Requirements

• Proficient in EPIC; skilled in Microsoft Office, Tableau preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.