Lead, HR Solutions

Lead, HR Solutions

ESSENTIAL JOB RESULTS-

• Responsible for the daily administration of the HR Solutions Center and will serve as departmental expert while providing guidance to HRSC Ambassadors.

• Lead, mentor, develop, and oversee HR Solutions Center Ambassadors while ensuring they have skills, knowledge, and resources to deliver outstanding customer service to all employee inquiries.

• Develop a strong team by setting clear expectations, providing feedback, and evaluating areas that require individual's support for professional growth.

• Cultivate team trust and mutual respect among team members by leading with honesty, integrity, reliability, and professionalism.

• Oversee day to day operations by understanding how to navigate the backend of the HRSC, understand how to interpret and leverage data metrics, know how to navigate the created knowledge database, and know how to provide support when needed.

• HRSC is an always evolving and growing department and identifying opportunities that streamline and improve HR processes, systems, and workflows to enhance efficiency, and customer satisfaction is key.

• Make edits to the knowledge database and ensure data is always up to date for all departments across the board.

• Collaborate closely with departmental experts (key stakeholders) to address reoccurring complex issue influx and facilitate effective problem resolution - ensure this update is also added on the knowledge database and communicated with Ambassadors.

• Work closely with Sr. Manager to develop and deliver training programs and resources that ultimately support the ongoing development and knowledge growth of HRSC Ambassadors.

• Ensure department remains compliant with rapidly changing laws and company policies. When new policies go into effect, ensure information is shared with HRSC Ambassadors.

• Demonstrates the ability to be resourceful and takes progressive action steps with minimal guidance.

• Serves as a thinking partner and remains flexible throughout the rapid business needs and changes

ADDITIONAL RESPONSBILITIES-

• Ability to remain flexible during fast paced changes

• Will assist department with special projects:

• As assigned

SUPERVISORY RESPONSIBILITIES-

• YES

JOB REQUIREMENTS-

• Excellent written and verbal communication skills

• Has general knowledge throughout HR disciplines and has demonstrated ability to self-learn utilizing the HR Knowledge Data Base

• Excellent organizational and time management skills with the ability to oversee multiple priorities and produce high quality work in a fast pace setting

• Has team management and people leading abilities

• Proficient with Microsoft Office Suite

• Able to accept other duties as assigned due to the rapid changing nature of work

• Demonstrate excellent interpersonal skills and positive attitude

• Willingness to go the extra mile to contribute to the success and dynamic of the HRSC

• Delivers high quality customer service throughout every engagement

EDUCATION AND EXPERIENCE-

• Minimum of three (2) years' experience in customer service HR

• Bachelor's degree in business or equivalent, but experience and/or other training/ certification may be substituted for education

• HR Certification is a plus

• Commitment to Skecher's core beliefs and business vision

$80k-$100k

About Skechers

Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do - delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 4,700 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity

Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.