Lead Houseperson- Silver Legacy- Full Time- Day Shift (Reno)

GENERAL SUMMARY OF DUTIES: Under direction of the Section Supervisors, supervises Housepersons and assists with cleaning assigned guest and employee areas of hotel, as well as assisting Guest Room Attendants.

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following)

• Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required.

• Assist in the development of training programs for new employees.

• Continually check, public areas, linen and supply rooms, making sure standards are met. Check maid carts and all equipment used by the room attendants, housemen and shampoo person that they are in good working order.

• Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures.

• Assist in assigning daily work and key distribution.

• Attend all necessary meetings.

• Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures.

• Personal appearance standards are to be maintained at all times.

• Any suspicious activities which may jeopardize the security of the hotel must be reported to your manager or the security department immediately.

• Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc.

• Learn and uphold the quality customer service standards of the Silver Legacy Resort at all times.

• Maintain regular, predictable attendance in accordance with departmental policy.

• Perform related duties as assigned by supervisor.

• Exemplifies our core values, family style service, our mission and vision.

• Exemplifies our DEI (diversity, equity, inclusion) culture.

Perform other job related duties as assigned.

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Good organizational skills. Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests. Ability to read, and communicate verbally in English and Spanish. Self-motivated, detail oriented. Possess initiative, high energy level. Well groomed, good personal hygiene. Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures.

EDUCATION AND EXPERIENCE:

Education: High School diploma or equivalent.

Experience: Previous housekeeping experience is required.

Certificate/License: None required.

TYPICAL WORKING CONDITIONS: Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated. Work entails use of solvents/oils, mechanical and electrical devices. May come into contact with fumes/odors and dirt/dust. Work is done in high places and occasionally on slippery surfaces. Constant awareness is required of surrounding areas to insure safety of employees and guests. Constant contact with co-workers and guests.

TYPICAL PHYSICAL/MENTAL DEMANDS: (May be required in order to perform the essential functions of the position).Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs. Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.

Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination. Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the Employee occupying this position. This position will be required to perform any other job-related duties as assigned by the Director.