Westminster Canterbury Richmond Richmond , VA 23234
Posted 6 days ago
The Lead Housekeeper provides cleaning services according to established schedule and productivity standards to ensure the facility is maintained according to corporate policies, housekeeping guidelines and individual resident needs or requests while directing or leading the work of others.
Note: Full time Day shift 8 am to 4:30 pm, Monday-Friday, every 3rd weekend
MAJOR ACCOUNTABILITIES/ESSENTIAL JOB DUTIES:
Lead and direct staff in absence of supervisor and assist in overall daily operations of assigned area
Clean and sanitize all assigned areas
Assist with functions by setting up and breaking down equipment
Make beds according to departmental standards for assigned areas
Complete daily assignments to provide customer satisfaction and compliance with regulatory requirements
Conduct on-going training throughout department to meet regulatory requirements and optimize customer service
Recognize individual staff members for success of the department
Distribute supplies and products on weekly basis required to perform job duties
Comply with departmental on-call service to provide after-hour service
Assist with residential and staff moves to meet established timelines
Act as a liaison with management and front-line staff to meet day-to-day performance
Communicate with management staff regarding information related to staff performance evaluations
Assist in developing, teaching and training skill sets to housekeeping staff
Promote cooperation among team members
Additional duties as assigned
EQUIPMENT:
Assorted janitorial equipment and supplies
Riding vacuum/equipment
Computer and telephone
Two way radios
Ladder
PHYSICAL REQUIREMENTS:
Ability to stand, bend, stoop, reach and kneel for long periods of time
Ability to lift 25 pounds without assistance, 26+ pounds with manual or mechanical assistance
Ability to push/pull up to 25 pounds unassisted
Ability to climb a ladder
REQUIRED KNOWLEDGE, SKILLS AND ABILITY:
Knowledge of OSHA requirements
Operate equipment used in variety of housekeeping trades
Demonstrated ability to direct the work of others
Ability to communicate effectively; to collaborate with team members and other departments
Make decisions based on objective analysis of situation
Ability to read work assignments and to communicate with residents/staff through verbal and written instructions
Ability to work independently
DESIRED KNOWLEDGE, SKILLS AND ABILITY:
Experience working with seniors
Previous healthcare experience
Previous hospitality experience
REQUIRED EDUCATION AND EXPERIENCE:
High School Diploma or equivalency
Basic computer skills to include Microsoft Office
Knowledge of OSHA requirements
Five years general housekeeping experience
Two years of leadership experience
DESIRED EDUCATION AND EXPERIENCE:
REQUIRED BEHAVIORAL COMPETENCIES:
Exceptional customer service skills and the desire to work in an environment with high standards and expectations
Caring and compassion to residents, families, staff and guests
Dedication and compliance with attendance policies
Ability to take the initiative, a self starter
Personal effectiveness
Offers of employment are conditioned on applicants meeting requirements of a pre-employment drug screening and background check
Westminster Canterbury Richmond