Golden Entertainment, Inc. Las Vegas , NV 89134
Posted Yesterday
Summary: Ensures exceptional guest service is provided to guests at all times and handles all elevated complaints or concerns. Oversees the restaurant operation during the absence of the manager. Assist in seating, keeping the outlet clean, and preparing the outlet for service. Follow pre-determined service standards to ensure a positive guest dining experience.
Essential Functions:
Monitors staff to ensure outstanding guest service is being provided to guest and handles any guest concerns or complaints
Handles escalated guest issues and employee relations
Work with minimal supervision
Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections
Maintains complete knowledge of POS and manual systems
Ensures all cashiering procedures are processed in compliance with accounting standards
Inspect the restaurant to ensure all cleanliness standards are being maintained at all times
Handles all voided checks in accordance with accounting procedures, assists servers with expediting problem payments and handles all other cashiering issues
Maintains complete knowledge and comply with all Departmental policies, procedures and service standards
Conduct start of shift meetings with staff to review standards and procedures
Ensures health, safety and sanitation standards are followed at all times
Perform other duties as assigned
Requirements:
Qualifications/Requirements:
Minimum one year previous experience performing same or similar job duties
Previous supervisory or leadership experience preferred
Previous experience exercising sound judgment when dealing with difficult guest situations
Ability to manage multiple tasks and remain calm in a very high-paced, hectic environment
Accurate money handling and documentation skills
Present a professional appearance
Ability to effectively communicate in English, both written and verbal
High school diploma or equivalent preferred
Minimum 21 years of age
Required Work Cards
Alcohol Awareness
Health
Non-Gaming
Physical Requirements
Frequently lift, carry, push, pull or otherwise move objects weighing up to 25 lbs.
Walking or standing up to 100% of the time, including movement on slippery and/or narrow surfaces.
Working inside in a noisy, smoky, and hot or cold environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
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Golden Entertainment, Inc.