Lead Host - Muckleshoot Restaurant

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $17.20/hr. with discretionary performance bonuses 2x a year!

• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.

• Complimentary meals and covered team member parking.

• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.

• Company-paid gaming licenses ( Class A & Class B)

• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Lead Host is responsible for providing exceptional guest experiences through effective management of the host/hostess team and seamless coordination of guest seating and reservations.

WHAT YOU'LL DO

• Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism.

• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.

• Exemplifies MCR's values and set a great example by always demonstrating excellent guest service and professionalism.

• Ensure guests' requests for specific seating or special arrangements are accommodated whenever possible.

• Maintain a waiting list during peak hours and communicate wait times to guests.

• Confirm reservations and call guests to reconfirm their bookings as needed.

• Work with the restaurant manager to optimize table reservations and manage walk-in guests.

• Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.

• Ensure that the restaurant floor plan is organized for optimal seating and efficient service.

• Coordinate with servers to maintain a smooth flow of guests to their assigned tables.

• Adjust seating arrangements as necessary to accommodate varying party sizes and special requests.

• Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.

• Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.

• Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.

• Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.

• Promote special offers, wine selections, and other promotions to guests during the seating process.

• Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodations, such as dietary restrictions.

• Keep the management informed of any issues or concerns related to guest service

• Handle guest complaints or issues professionally and resolve them to the best of your ability.

• Perform other duties as assigned.

• Lead by example in all areas including punctuality, appearance, work quality, etc.

• Create, maintains, and facilitate a positive work environment; promote positive team member relations and report issues to the appropriate personnel.

• Other duties as assigned.

WHAT YOU'LL BRING

• Ability to obtain a Class III B gaming license.

• 2 (two) year of previous experience as a host/hostess in a restaurant environment required.

• 1 (one) years of supervisor preffered.

• Ability to handle high-stress situations and resolve guest issues calmly and professionally.

• Proficiency in reservation systems and basic cash-handling skills.

• Knowledge of restaurant layout and floor plan organization.

• Flexibility to work evenings, weekends, and holidays as needed.

• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).

• Must have or be able to obtain a Class 12 Alcohol Permit (required).

HOW YOU'LL BE SUCCESSFUL

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills.

• Ability to handle high-stress situations and resolve guest issues calmly and professionally.

• Proficiency in reservation systems and basic cash-handling skills.

• Knowledge of restaurant layout and floor plan organization.

WHAT TO EXPECT

• Availability

• Ability to work 40+ hours per week, holidays, weekends, and nights.

• Physical

• Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.

• Environment

• Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.

• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.

• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life - it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.